Canon USA is being sued for not allowing owners of certain printers to use the scanner or faxing functions if they run out of ink.
David Leacraft, a customer of Canon, filed the class action lawsuit on Tuesday alleging deceptive marketing and unjust enrichment by the printer manufacturer.
Refusing to scan when out of ink
While using his Pixma MG6320 printer from Canon, the plaintiff was surprised to discover that the "all-in-one" machine would refuse to scan or fax documents if the printer ran out of ink.
As ink is not necessary to perform scans or faxes, the argument is that the printer features should continue to work even if there is no ink in the device.
"Plaintiff Leacraft would not have purchased the device or would not have paid as much for it had he known that he would have to maintain ink in the device in order to scan documents," reads the complaint for the class action lawsuit.
Since at least 2016, other customers have contacted Canon about this exact problem [1, 2] and were told by support agents that ink cartridges must be installed and contain ink to use the printer's features, as shown by the agent's response below.
Source: Canon
The complaint further illustrates with images of a Pixma MG2522 box that Canon advertises its All-in-One printers as including three distinct features - print, copying, and scanning.
However, there is no warning to show that ink is required for all of these features.
Further posts [1. 2] found by BleepingComputer also shows Canon telling customers that all inks tanks must contain ink if they wish to print in greyscale, as it may damage the printer.
"The PIXMA MX710 must have all ink tanks installed and they all must contain ink. If you attempt to print with no ink or an empty ink, you would risk damaging the printer," a support agent posted to the Canon forums.
Forcing users to buy ink cartridges
As such, the class action lawsuit states that consumers had been deceived into buying a product that was designed to artificially and unethically introduce functional bottlenecks by tying them to ink levels, even if there's no practical link between them.
"As opposed to the “single function” printers it sells, Canon calls these multifunction devices a “3-in-1” or “4-in-1” for the fact they purportedly provide three or four functions," reads the class action complaint against Canon USA.
"In truth, the All-in-One Printers do not scan or fax documents when the devices have low or empty ink cartridges (the “Design Issue”), and Canon’s advertising claims are false, misleading, and reasonably likely to deceive the public."
According to the lawsuit, Canon is only doing this to increase its profits by selling replacement ink cartridges, hence the accusations for unjust enrichment.
Considering that printer inks expire typically after two or three years, even if someone rarely or never prints on these all-in-one machines, they would be practically forced to keep buying new ink just to use all functions of the device.
"There is no reason or technical basis for manufacturing the All-in-One Printers with an ink level detection function that causes the scanner to stop functioning when ink is low or empty. Canon designed the All-in-One Printers in such a way to require consumers to maintain ink in their devices regardless of whether they intend to print," continues the complaint.
"The result is an increase in ink sales from which Canon obtains significant profits."
The lawsuit was filed in the District Court for the Eastern District of New York and seeks at least $5,000,000 in awards, exclusive of interest, fees, and litigation costs.
The alleged violations alleged in the complaint are:
- The New York General Business Law § 349
- The New York General Business Law § 350
- Breach of express warranties
- Unjust enrichment
- Failure to disclose material information
If you have bought an all-in-one printer from Canon and faced similar problems, you could be eligible for receiving compensation in the future.
However, it is important to note that this class action was filed this week and is not approved by the court yet, so it's too early in the process right now.
BleepingComputer contacted Canon USA with questions regarding this lawsuit but did not receive a response.
Comments
kingmustard - 2 years ago
Go David!
KingJellyFish - 2 years ago
Go KingMustard for going Go David!
Go David!
Chris Cosgrove - 2 years ago
Seems an entirely reasonable complaint, more power to his elbow !
KP409 - 2 years ago
I have owned this printer and own it now. This is a common complaint. I remember tweeting to canon some choice words because of this. I've owned multiple of these, because I can buy the printer new for $20, the ink cost over $50, and I am only scanning. I don't need ink. These printers will also eventually tell you that you are out of ink and shut down, EVEN when you never print. I'm in! (as an edit, I own the MG3620, not the MG6320 this story mentions. They both have this same feature/fraud)
ZeroYourHero - 2 years ago
They may actually lose the case against Canon because those printers are "loss leaders" which are common in the electronics industry. Sony PlayStations cost almost $1,000 to manufacture but you can buy them for almost half that because the company expects game license profits to make up the loss over time.
h_b_s - 2 years ago
"They may actually lose the case against Canon because those printers are "loss leaders" which are common in the electronics industry. Sony PlayStations cost almost $1,000 to manufacture but you can buy them for almost half that because the company expects game license profits to make up the loss over time."
They will only lose if they signed some sort of EUA or contract saying they're ok with this. Far as I know, there's no agreement for anything of the sort. Canon will likely settle and throw the lawyers a huge check, while everyone else gets a pittance. They'll keep doing it unless they're hit with an injunction.
willsham - 2 years ago
That is not really an argument? It is a loss leader, so we have the right to add "features" that make sure you buy the item that makes us more profit.
A shop may have a few loss leaders to get you in the store, but that does not stop you from only buying the loss leaders and leaving the more profitable items.
This is blatant. There is no way you would argue that a lack of printer functionality has anything to do with the scanner. It would be like a car reducing to turn on because the incorrect brand of windscreen fluid is used.
RaunchyButts - 2 years ago
I hope Canon loses hard. What a bunch of assholes.
ANTP - 2 years ago
Knew they were scammers. My printer likes to tell me that it's out of ink when the cartridge is still 1/2 full.
Jordan2601 - 2 years ago
I mean we should sue car manufacturers for disabling our car when we have no oil or run out of gas. Even if you never print, a quick google search would tell you things expire! INK EXPIRES! Using expired ink can damage the printer. It’s hard to believe the world ever gets smarter. You wouldn’t eat or drink expired food would you? You wouldn’t use expired oil for your car…wait you probably would and complain your car needs a new engine because you don’t know things tend to expire or get old left sitting collecting dust.
alientech13 - 2 years ago
If you don't use your car's radio, should the car manufacturer be able to disable your car?
Jordan2601 - 2 years ago
i think you can’t read. Ink expires and could mess up the machine. So canon has a logical reason to do so. So the consumers don’t have to buy a new machine and just have to pay for new ink, which is cheaper. But hey, we all can’t be smart now. Try using expired ink for yourself. And especially if the machine is expensive would you risk damaging it with expired ink?
PK88 - 2 years ago
I think the car analogy is actually a good one. When you buy a car, you can treat it however you want. In some cases it will probably void any warranty provided by the manufacturer, but the choice is yours. You can also eat expired food. It might make you sick, but again, the choice is yours. This foolishness that Canon out of the goodness of their hearts is trying to protect your investment is just that - foolishness. They could care less about your printer, and if it dies, it won’t bother them a bit. They will say the warranty is void and be first in line and happy to sell you another one. It is profit based and only profit based, and I hope the courts have enough common sense to see it that way.
Koriko - 2 years ago
"I think the car analogy is actually a good one. When you buy a car, you can treat it however you want. In some cases it will probably void any warranty provided by the manufacturer, but the choice is yours. You can also eat expired food. It might make you sick, but again, the choice is yours. This foolishness that Canon out of the goodness of their hearts is trying to protect your investment is just that - foolishness. They could care less about your printer, and if it dies, it won’t bother them a bit. They will say the warranty is void and be first in line and happy to sell you another one. It is profit based and only profit based, and I hope the courts have enough common sense to see it that way. "
It's also a good analogy because your radio not functioning has nothing to do with your car's engine performance. Having expired ink should not disable functions that don't use it, simple as that. Using expired ink can damage the printer when you're printing, but this lawsuit is specifically for the scanning function not working when any ink cartridges expire. Boiling the lawsuit down to "people being mad that their ink expires" is incredibly reductionist and disingenuous.
h_b_s - 2 years ago
"i think you can’t read. Ink expires and could mess up the machine. So canon has a logical reason to do so. So the consumers don’t have to buy a new machine and just have to pay for new ink, which is cheaper. But hey, we all can’t be smart now. Try using expired ink for yourself. And especially if the machine is expensive would you risk damaging it with expired ink? "
The analogy is flawed. Badly flawed at that. Just because the ink on an ink jet printer dries up doesn't mean the SCANNER should be disabled. This is pure greed. As for the person that keeps buying these things: STOP IT, you're just feeding their greed!
adeljas - 2 years ago
@Jordan2601 if the ink expires and could cause issues, and if that is really the problem here, the rational solution is to tell the user to remove the ink in order to continue scanning
how about that?
start thinking and stop treating yourself and other people like idiots
ken_smon - 2 years ago
I think you are missing the point.
Faxing or scanning from a machine with expired or empty ink will NOT harm the printer. No one suggested that the print functionality should still work if there is an issue with the ink.
Fuzaki - 2 years ago
"I mean we should sue car manufacturers for disabling our car when we have no oil or run out of gas. Even if you never print, a quick google search would tell you things expire! INK EXPIRES! Using expired ink can damage the printer. It’s hard to believe the world ever gets smarter. You wouldn’t eat or drink expired food would you? You wouldn’t use expired oil for your car…wait you probably would and complain your car needs a new engine because you don’t know things tend to expire or get old left sitting collecting dust. "
This either has to be a troll or a canon fanboy (if there ever was such a thing). Disregarding your other "points", you open up with the worse analogy ever, especially considering the fact that you're berating others for not "thinking" or "reading". The irony could actually be humorous if it wasn't such an obvious bad take.
Jordan2601 - 2 years ago
Sounds kind of foolishness to say they don’t care. It’s an assumption that they don’t care. Even if it profit based, the consumer had the choice to buy the printer, canon owns and makes the printer. They have no obligation to make what you want and how you want it. This is where the problem comes from, where consumers want someone else to make their idea of a good product. There’s a bunch of other printers. It’s just stupid to say “hey canon this printer should do this because I want it to be easier even if it breaks my machine.” And if canon didn’t have this feature implemented millions of printers would probably have some problem then everyone will be “oh I bought this product and it broke, if only there were was some feature to protect my investment or my machine.” Regardless if you think canon truly cares or not. But I do find it funny how you speak of common sense it’s ironic how someone can mention it and not have common sense. From a business aspect it protects their reputation from broken equipment and shows they do care about their printer having to code and make such a feature to help the consumers. Or would you rather company’s take out all their protection features?
Sennva - 2 years ago
How would scanning documents without ink or with expired ink harm the printer? Scanning is an inkless operation.
If the argument was against disabling printing or copying your post makes sense. But that isn't the argument. For scanning there is no justification for requiring ink beyond greed.
It is unreasonable for a consumer to expect to need to have ink to use the scanning function especially since Cannon does not clearly advertise that fact.
Some-Other-Guy - 2 years ago
"From a business aspect it protects their reputation from broken equipment and shows they do care about their printer having to code and make such a feature to help the consumers. Or would you rather company’s take out all their protection features? "
---------------------------------------------------------------
OMG, YES, that is a GREAT idea
TAKE OUT THE PROTECTION FEATURES!
John Deer tractors should also take out their protection "features"
Apple should remove many (but not all) of theirs as well
(Remove those that prevent 3rd party repair)
After all. we are a lot better at fixing our own devices than the manufacturers will ever be and at a much lower cost
The features in the topic are to protect the manufacturers only and are therefore unwanted by the users of these products
Lock-In is an "UNWANTED" feature
Remove it NOW!
Jordan2601 - 2 years ago
To make a copy you need the scanner, to make a copy you need ink.
Koriko - 2 years ago
To scan, you need neither! Nobody is talking about copying, and nobody is talking about printing here.
DrkKnight - 2 years ago
Should do the same thing to HP , cannot print even black and white if just one of your color cartridges are out of ink.
Jordan2601 - 2 years ago
I just love the fact people want to sue over someone else’s products not doing what the consumer wants it to do. If you don’t like it, don’t buy it lol. It’s like it’s their product, made by them. People are just stupid now thinking oh they made this specifically for me only. It’s their product lol. They can design it how they see fit.
Jordan2601 - 2 years ago
It’s basically like buying or building your own computer, you need an operating system. The computer is yours but the operating system is owned by Microsoft or some other company. We should sue Microsoft next huh. Swear Americans are idiots.
OMGBleepingJordan - 2 years ago
You continue to fail to demonstrate why any reasonable person would believe that the non-print related functions would cease to work on a device if the ink cartridges are empty. You also have not demonstrated any reason why we should believe that an empty ink cartridge would damage the printer. I suspect your inability to do so is why you've changed your defense to "They can do what they want. If you don't like it, then don't buy their products".
However, for that to be valid it would have to be clearly stated that non-printer functions will not work without ink, or there would have to have a good explanation for why a reasonable person should know the non-print related functions cannot operate without ink. Are you able to do that? If not, then you're failing at making a good defense for Canon.
This would be like if Canon charged the owners $0.05 for every item they printed/scanned/copied without making it very clear that is how their printers function. Most people who are not you would consider that a form of bait-and-switch. You need to stop making such horrible arguments. Well, unless that's your intent. If that's your intent then you're doing an awesome job at it.
Jordan2601 - 2 years ago
You scan to make copies, which require ink. The fact that a printer requires ink to operate on most of it’s functions. If it was a scanner ONLY then yes, you not need ink. But because it’s a printer, it requires ink. Regardless of how you use it. When you buy their printer and software, it’s all in the ToS.
OMGBleepingJordan - 2 years ago
No, plenty of people scan to make PDFs. People scan to email. People scan to fax. etc.. These are common features on printers, and if not of the printers themselves then of software that interfaces with the printers. Most of my scanning is scanning to PDF. There are very few times I scan to make copies. In fact, when I want to make copies, I usually use a copy machine to do so.
It's not a printer anymore than it's just a scanner or fax machine. What makes it a printer instead of a scanner or fax machine? Why do I need ink to scan to a PDF. Why do I need ink to send a fax? You will not answer those two questions because you cannot. You also failed to answer any of the other questions.
Do you actually believe what you're saying, or are you just playing devils advocate? If so, it would be more interesting if you actually put some actual effort into defending this move. So far it seems like you're phoning it in. Although, I'm trying to think of some good defenses of this, but it's pretty hard to do. Probably the best defense would be if there is something on the box that clearly states that they intentionally disable all, even non-printer related, functions when there is no ink. At which point your "you bought it, stupid" argument would have some merit.
That being said, if I ever am in the market of buying an all-in-one device, I will be avoiding Canon just because of this possibility. It's a stupid practice on their part.
TsVk! - 2 years ago
It's not in the terms of service, that is a major part of the law suit.
"Failure to disclose material information"
Besides that there are no terms of service with a printer, there's no service, it's a printer not an operating system. Maybe if Canon had written in black and white in the manual that the printer will not scan if the ink is empty, the suit may fail... as it is they will likely lose. It's clearly a money grab and there is no technical reason a multi-function device can't scan or fax when there's no ink.
Hopefully we'll see a firmware update come from this. People are sick of this relentless greed from corporations.
K5_489 - 2 years ago
I have literally scanned thousands of things in to my computers, and haven't ever made copies of them. There are plenty of reasons to scan things that don't involve making copies.
I too own a Canon multifunction ink jet printer that I literally have never once printed any thing on. Thankfully its an older model not subject to this lockout nonsense. I also own a color laser printer that makes MUCH nicer prints than the inkjets, and does so at a much cheaper cost per page
After this, I now know never to buy another Canon product. Which is pretty handy, seeing as how I'm in the market for a new DSLR too.
Yet again, the people making the "common sense" arguments are the ones most lacking in common sense.
Jordan2601 - 2 years ago
So…..the fact that the device is literally called a “printer” kind of just blows right over your head. Even if you don’t print. There may or may not have a valid reason for it. But it is still their software they have made. You may own the device because you bought it but the software is theirs. You signed and agreed to use it on their ToS, the fact that you basically already signed a contract with their ToS because you must agree before you can use it; thus canon has everything they need to win this ridiculous lawsuit. Even if it has no valid reason, you all agreed to use their software! It’s their product, designed by them. This is where people are stupid because everyone thinks just because one company makes their product do something they don’t like, they get all ass hurt. The common sense lies in the fact that canon is their own company with their own designs, they all have ownership of the software they make, you all agreed to their ToS before you installed their printer softwares, the fact it’s called a printer, which it’s main function is to print. Regardless if you don’t use the print function. It’s like buying your thousand dollar phone, the OS is not yours, the cell towers aren’t yours, the apps you have aren’t yours.
K5_489 - 2 years ago
Its literally NOT called a printer. Straight from Canon's webpage - "PIXMA MG6320 Wireless Inkjet Photo All-In-One".
In fact, the word printer is not used at all in the description. Printing is only one of the multiple functions of the device.
Koriko - 2 years ago
It's also not in their TOS, it's not on the box, and it's not in the manual. That's literally what the lawsuit is about. "Failure to disclose material information".
Jordan2601 - 2 years ago
My mistake I meant their device is a printer. But this page is literally called Canon sued for disabling scanner when printers run out of ink
By Bill Toulas
Canon makes different types of printers that run on the same or identical software. They are literally being used for their PRINTERS disabling scanner when out of ink. That’s their name of their printer, but yes it is in indeed a printer. Everyone else calls it a printer basically, so my mistake but still is indeed a printer which is suppose to print.
K5_489 - 2 years ago
No, its not a printer. Its a multifunctional device that includes printing as one of it's functions. Just because "everyone" calls it something its not doesn't change that little inconvenient fact.
Requiring ink to scan is as stupid as requiring an active phone line connection to print something.
Jordan2601 - 2 years ago
Straight from the canon webpage about the printer you have said. Right under their specifications. Sooo where was printer not listed once???
PIXMA MG6320 Wireless Inkjet Photo All-In-One
Printer
Print Speed (up to)
4 x 6 Borderless Photo: Approx. 21 seconds
Black:ESAT (Black) Approx. 15.0 ipm10
Color:ESAT (Color) Approx. 10.0 ipm10
Number of Nozzles
Color: 5,632 / Pigment Black: 1,024 / Total: 6,656
Picoliter Size (color)
1, 2 and 5
Print Resolution (Up to)
Color:Up to 9600 x 2400 dpi
Black:Up to 600 x 600 dpi
Ink Compatibility
PGI-250 PGBK XL Pigment Black
CLI-251 C XL Cyan
CLI-251 M XL Magenta
CLI-251 Y XL Yellow
CLI-251 GY XL Gray
CLI-251 BK XL Black
PGI-250 PGBK Pigment Black
CLI-251 C Cyan
CLI-251 M Magenta
CLI-251 Y Yellow
CLI-251 GY Gray
CLI-251 BK Black
Paper Sizes
4 x 6, 5 x 7, 8 x 10, Letter, Legal, U.S. #10 Envelopes
Paper Compatibility
Plain: Plain Paper, Canon High Resolution Paper;
Super High Gloss: Photo Paper Pro Platinum;
Glossy: Photo Paper Plus Glossy II, Photo Paper Glossy;
Semi-Gloss: Photo Paper Plus Semi-Gloss, Photo Paper Pro Luster;
Matte: Matte Photo Paper;
Envelope: U.S.# 10 Envelope;
CD/DVD: Printable CD/DVD/Blu-ray Disc;
Chlorine-free paper can be used.
Printer Features
AirPrint5, Auto Duplex Print, Auto Photo Fix II, Borderless Printing6, Calendar Print, CD/DVD Printing, Disc Label Print, Document Printing, Full HD Movie Print7, Fun Filter Effects, Grayscale Printing, Google Cloud Print3, My Image Garden, Mobile Device Printing12, Photo Direct Printing (Memory Card)13, Photo Printing, PIXMA Cloud Link4, Red-Eye Correction, Template Print, Trimming Print, Quiet Mode, Web Template Print, Wireless Printing1, Evernote
Output Tray Capacity
Lower Cassette: 125 Sheets Plain Paper Upper Cassette: 20 Sheets Photo Paper (4 x 6)
Copier
Copy Speed (up to)
FCOT(Color): Approx. 14 seconds
Reduction / Enlargement
25% - 400%
Copy Features
4-on-1 / 2-on-1 Copy, Auto Exposure Copy, Auto Photo Fix II, Borderless Copy, Disc Label Copy, Fade Restoration, Fit-to-Page, Frame Erase Copy, Multiple Copy: 1-99 Pages, Photo Reprint, Preset Copy Ratios, Two-sided Copy, Zoom
Scanner
Scanner Type
Flatbed
Scanning Element
Contact Image Sensor (CIS)
Max. Resolutions
Optical:2400 x 4800 dpi
Interpolated:19,200 x 19,200 dpi
Scanner Features
Auto Scan Mode11, Attach to E-Mail Scan, Network Scan, Push Scan, Scan to Memory Card, Wireless Scanning
Color Depth
48-bit input/24-bit output
Max. Document Size
8.5 x 11.7
Photo Connect
Media Card Support
SD™ Memory Card, SDHC™ , MultiMediaCard®, MultiMediaCard® Plus, CompactFlash®, Microdrive®, Memory Stick Duo™ and Memory Stick PRO Duo™.
The following can be used with the addition of a special adapter sold separately: miniSD™ Card, miniSDHC™ Card, microSD™ Card, microSDHC™ Card, RS-MMC™, MMC mobile™, Memory Stick Micro, xD-Picture Card®, xD-Picture Card® (Type M), and xD-Picture Card® (Type H)
General
Other Features
3.5 LCD Touch Screen, WiFi LED, 6-color Ink System with Gray Ink, CREATIVE PARK PREMIUM16, Dual Color Gamut Processing Technology, Snap Edge, Quiet Mode, Advanced Media Handling, Self-Opening Output Tray, QuickStart
OS Compatibility
Windows 8, Windows RT, Windows® 7, Windows 7 SP1, Windows Vista SP1, Vista SP2, Windows XP SP3 32-bit, Intel processor, Mac OS® X v10.5.8 - 10.9.x
Standard Interface
Wireless LAN (IEEE 802.11b/g/n), Ethernet, Hi-Speed USB, Card Slots
Dimension (W x D x H)
18.4 (W) x 14.6 (D) x 5.9 (H)
Weight
18.4 lbs.
Warranty
1-Year limited warranty with InstantExchange program. 1-Year toll-free technical phone support14
Koriko - 2 years ago
The product page calls it a "PIXMA MG6320 Wireless Inkjet Photo All-In-One". The printer is one of its functions. If we're using the logic you're applying, it's a scanner since that's one of its core functions.
Jordan2601 - 2 years ago
I love how all their specifications list about their printer features instead over their scanner features, it’s as if the scanner is just part of the printer and NOT it’s MAIN FUNCTION. Meaning that yes they can disable their secondary function if the main function is not up to working in their proper conditions. The fact that the main function is to print just baffles you huh.
OMGBleepingJordan - 2 years ago
All that text in the specs, but nowhere does it say "the non-printer functions of scanning will cease to work if you have an empty ink cartridge". You have still failed to explain why the scanning feature should not be able to scan to PDF if there is no ink.
It does say this "Auto Scan Mode11, Attach to E-Mail Scan, Network Scan, Push Scan, Scan to Memory Card, Wireless Scanning", but nothing about that not working in the event the ink runs out. What theories do you have for why they would prevent that?
Koriko - 2 years ago
From your own quote above:
"Scanner
Scanner Type
Flatbed
Scanning Element
Contact Image Sensor (CIS)
Max. Resolutions
Optical:2400 x 4800 dpi
Interpolated:19,200 x 19,200 dpi
Scanner Features
Auto Scan Mode11, Attach to E-Mail Scan, Network Scan, Push Scan, Scan to Memory Card, Wireless Scanning
Color Depth
48-bit input/24-bit output
Max. Document Size
8.5 x 11.7
Photo Connect
Media Card Support
SD™ Memory Card, SDHC™ , MultiMediaCard®, MultiMediaCard® Plus, CompactFlash®, Microdrive®, Memory Stick Duo™ and Memory Stick PRO Duo™.
The following can be used with the addition of a special adapter sold separately: miniSD™ Card, miniSDHC™ Card, microSD™ Card, microSDHC™ Card, RS-MMC™, MMC mobile™, Memory Stick Micro, xD-Picture Card®, xD-Picture Card® (Type M), and xD-Picture Card® (Type H)"
A substantial portion of the product page is dedicated to its scanning function.
K5_489 - 2 years ago
I believe Mr Twain is relevant here...never argue with an idiot. They'll just drag you down to their level, then beat you with experience.
Koriko - 2 years ago
Yeah, there's nothing better to do than argue with a bad-faith actor on a Sunday night though.
Daniel_Wu - 2 years ago
Agreed. Let's leave him alone. This guy Jordan should be banned from bleeping-computer for being a troll. His car and computer analogy were totally off and totally a joke. My car can still play musics when it runs out of gas?!
It's the same case here. This Canon machine should still be able to scan documents and send faxes even when it runs out of ink! Those functions are not related to ink at all. If it can, it should state it in BOLD in it's product's description, in the first paragraph. Not doing so is a crime of doing dishonest business.
I hope the suer win here.
Nighthawke1701b - 2 years ago
Go buy a Brother Laser MFC and ditch Canon for good. They deserve to go the way of Lexmark, into obscurity.
Fuzaki - 2 years ago
"Go buy a Brother Laser MFC and ditch Canon for good. They deserve to go the way of Lexmark, into obscurity."
My brother has been going strong for over 4 years. The only "problem" I had with it was the initial setup of installing the correct software for WiFi printing and scanning, which was more of just a user experience improvement. My last 2 Canon printers+scanners have both broken down within 1-2 years of purchase. Anecdotal evidence, I know, but couple the subjective and objective issues with Canon and you basically get a Dell, HP, etc. situation with laptops, only worse.
Spamton - 2 years ago
Hope this inspires more people to take action against other printer companies because ho boy, this is far from the only one that tries to pull this stuff (or even worse) and get away with it.
mynameisgod - 2 years ago
I cannot take part in the lawsuit because I already boycott these criminals, but I will raise a glass and salute you for suing these bastards. THANK YOU.
BrianBattles - 2 years ago
Let's hope Canon loses. Bastids! And that their lawyers who approved this "feature" get fired and disbarred.
thatnameistaken - 2 years ago
Canon is not alone with this nonsense. At work I have an all in one work center of another brand. It will still scan and fax with no toner, but will not print or make copies if it is out of staples. Even if the print job does not call for staples. Even if you walk up to it to manually make a copy. No staples, no documents.
Lawrence Abrams - 2 years ago
You want to comment on the story, that's fine, but insults will not be tolerated.
If it continues, I will close the comments on this story.
Smichels62 - 2 years ago
I’m glad I bought my canon all in one printer when I did since it apparently doesn’t have this problem. I got tired of buying inkjet cartridges since I don’t print very often and instead bought a laser printer. Been years since I’ve bought ink. However I still use the canon as a scanner. It works great for that.
chadf - 2 years ago
Imagine the fine if/when the EU takes a wack at Canon. If the EU wants to force Apple to use a standard charging cable to cut down on e-waste, then what they would think of users having to buy ink cartridges (that dry out just sitting unused in the printer) in order to scan/fax items?