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lost backup photos, etc.

Started by ArtVandalay7 , Jun 02 2021 04:49 PM

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3 replies to this topic

#1 ArtVandalay7

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Local time:08:16 AM

Posted 02 June 2021 - 04:49 PM

Please help! Did a backup to my laptop of my wife's old Iphone 8 before upgrading to 12 Pro today. Now Itunes won't let me restore the backup. Says some error about having to upgrade to the latest iOS. When I try to do that to the new phone, it says an error occurred and won't let me do that either. The backup is sitting on the laptop but I can't get to anything. Have I lost all of these photos-there are years worth of photos we assumed were backed up before we turned in her phone today.

Any help would be really appreciated. Thanks!