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My Backup Will Not Complete


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10 replies to this topic

#1 sikntired

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Posted 01 January 2024 - 01:46 PM

Greetings and a Happy New Year to all !

I transitioned from Windows 7 to Windows 10 some time ago. I backup everything to an external hard drive and use Windows 7 backup and restore. I have not experienced any problems in doing so until today. The backup failed to complete and I get this message:

Thoughts anyone??

 

                                                  UpWNriO.png


Edited by sikntired, 01 January 2024 - 01:48 PM.


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#2 Porthos

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Posted 01 January 2024 - 01:59 PM

I saw this same issue in another forum. It was narrowed down to the user's app data folder.

 

 

Severity: Severe
Category: Trojan
Path: file:_\Device\HarddiskVolumeShadowCopy15\Users\xxxx\AppData\Local\Mozilla\Firefox\Profiles\2h93ij8r.default-release\cache2\entries\04A4C2087DB77484883385A01213400CAEB45C2D



#3 MoxieMomma

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Posted 01 January 2024 - 02:03 PM

The native Windows "backup and restore" feature was deprecated several years ago.
Even MS advises not to use it.

https://learn.microsoft.com/en-us/windows/win32/w8cookbook/windows-7-backup-and-restore-deprecated

There are several third-party alternatives.
Alas, most/all of the good ones (& those offering the best support) are not free.

Having said that, reluctance to invest begs the question: how much are one's precious data worth?

#4 sikntired

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Posted 01 January 2024 - 03:01 PM

Thanks Porthos for your response. Do you recall the forum that you're referring to? I sure hope that this is not malware.

 

@MoxieMomma, I appreciate the advice but am focused on the reason for the failure.

 

I have tried to be extremely selective on what websites I visit and have not downloaded anything recently. I have done scans with MBAM and Adware cleaner and the results were negative. So, I'm puzzled.



#5 hamluis

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Posted 01 January 2024 - 03:13 PM

Error message is specific as to reason why.

 

I would run Adware Cleaner and look at the log data for any notations...and use a genuine 3d-party backup.

 

Are you expecting W10 to run a Win 7 backup file?  If so...that does not seem to be a reasonable expectation, IMO.

 

Info Re Issue.

 

Louis



#6 MoxieMomma

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Posted 01 January 2024 - 03:24 PM

Hi, @sikntired:

Perhaps the detection is a false positive?
Perhaps not.
We cannot work on malware diagnosis or clean-up here in this forum section.

For peace of mind, perhaps head over to the Malware Removal section?
A trained expert will guide you through checking and - if need be - cleaning the computer.

#7 sikntired

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Posted 01 January 2024 - 03:38 PM

Thanks for the input Hamluis. I've run Adware and there are no Log Data notations other than the scans were clean. As for expecting Win 10 to run Win 7 backup files, it was an option in Win 10 backup and restore. I could have used Win 10 backup but thought better of it. I often thought of using 3rd party software but never followed through due to not being user friendly or idiot-proof for me.

 

I am now questioning as to whether I should visit the Malware Removal forum or not.


Edited by sikntired, 01 January 2024 - 03:39 PM.


#8 Porthos

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Posted 02 January 2024 - 12:10 PM

Thanks Porthos for your response. Do you recall the forum that you're referring to? I sure hope that this is not malware.

 

Your issue is the same as the other user,  it is this file /folder

 

They will get you fixed up. The user in the other forum just stopped backing up the AppData folder and backup worked after that and declined further assistance. :smash:

 

Windows Defender:
================
Date: 2024-01-01 13:10:32
Description:
Microsoft Defender Antivirus has detected malware or other potentially unwanted software.
For more information please see the following:
https://go.microsoft.com/fwlink/?linkid=37020&name=Trojan:HTML/Phish!pz&threatid=2147888341&enterprise=0
Name: Trojan:HTML/Phish!pz
Severity: Severe
Category: Trojan
Path: file:_\Device\HarddiskVolumeShadowCopy80\Users\Mike PC\AppData\Local\Mozilla\Firefox\Profiles\7ev3kblv.default-release-1684178122895\cache2\entries\0012C5645AFF01CC8F7185D2CF537AE108E429A3
Detection Origin: Unknown
Detection Type: Concrete
Detection Source: Real-Time Protection
Process Name: C:\Windows\System32\svchost.exe
Security intelligence Version: AV: 1.403.1467.0, AS: 1.403.1467.0, NIS: 1.403.1467.0
Engine Version: AM: 1.1.23110.2, NIS: 1.1.23110.2



#9 MoxieMomma

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Posted 02 January 2024 - 12:53 PM

OP now has a topic in the Malware Removal section:


https://www.bleepingcomputer.com/forums/t/792882/my-backup-will-not-complete-unwanted-software-virus/

#10 sikntired

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Posted 02 January 2024 - 01:40 PM

@Porthos, thanks for the info......it's appreciated and to all the others who have responded as well. As MoxieMomma has posted I queried the Malware Removal Forum.

 

Happy New Year to ALL !



#11 buddy215

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Posted 02 January 2024 - 01:42 PM

Locked for now until new topic in malware removal forum is completed. If you want this one opened

then ask a mod to remove the lock.


“Every atom in your body came from a star that exploded and the atoms in your left hand probably came from a different star than your right hand. It really is the most poetic thing I know about physics...you are all stardust.”Lawrence M. Krauss
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