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Email sent from Shared Mailbox gets stuck in Outbox


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#1 molejnik

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Posted 24 June 2024 - 01:20 PM

Hello,

 

I am working with a client who has a primary and shared mailbox in Outlook. They are using the newest version of classic Outlook desktop app and they have full permissions to the shared mailbox, including "send as" permissions. They can send email from their primary mailbox without issue. However, when they send email as the shared mailbox, it gets stuck in the Outbox and never sends. I have tried the following:

 

1. Removing the profiles re-adding

2. Deleting the Outlook data files

3. Reducing cache to as low as 3 months

4. Turning off cache but when I do the shared mailbox gets an error that it cannot connect to the Exchange server

5. Turning on auto-archive to shrink the data files

6. Switching to "New Outlook". This does seem to work but the company uses a plug-in for a program called "Mail Manager" and they don't fully support New Outlook yet

 

Sometimes these solutions will fix the issue for a few days to a week but then it begins happening again. This issue does not happen when they are using the mobile or web clients. To me this sounds like a corrupted data file but I can't pinpoint what exactly is causing the corruption.

 

Any suggestions?

 

Thanks,

Mike



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#2 hamluis

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Posted 24 June 2024 - 01:46 PM

Please download MiniToolBox  , save it to your desktop and run it.   Checkmark the following checkboxes:
  List last 10 Event Viewer log
  List Installed Programs
  List Users, Partitions and Memory size.
 
Click Go and paste the content into your next post.

 

Louis



#3 molejnik

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Posted 24 June 2024 - 02:15 PM

MiniToolBox by Farbar  Version: 13-05-2022
Ran by vvachon (administrator) on 24-06-2024 at 15:11:01
Running from "C:\Users\vvachon\Downloads"
Microsoft Windows 10 Pro  (X64)
Model: System Product Name Manufacturer: ASUS
Boot Mode: Normal
***************************************************************************
 
========================= Event log errors: ===============================
 
Application errors:
==================
Error: (06/24/2024 09:57:58 AM) (Source: Application Hang) (EventID: 1002) (User: )
Description: The program OUTLOOK.EXE version 16.0.17628.20144 stopped interacting with Windows and was closed. To see if more information about the problem is available, check the problem history in the Security and Maintenance control panel.
Process ID: 53b0
Start Time: 01dac63d1ded2add
Termination Time: 31
Application Path: C:\Program Files\Microsoft Office\root\Office16\OUTLOOK.EXE
Report Id: ce5392c6-2608-402f-af6c-61a3a04c20d1
Faulting package full name: 
Faulting package-relative application ID: 
Hang type: Unknown
 
Error: (06/23/2024 08:11:20 AM) (Source: Application Error) (EventID: 1000) (User: )
Description: Faulting application name: Corsair.Service.exe, version: 3.36.0.1, time stamp: 0x5f8feaac
Faulting module name: KERNELBASE.dll, version: 10.0.19041.4522, time stamp: 0x97a06132
Exception code: 0xe0434352
Fault offset: 0x00140b82
Faulting process id: 0x448c
Faulting application start time: 0x01dac24575087c01
Faulting application path: C:\Program Files (x86)\Corsair\CORSAIR iCUE Software\Corsair.Service.exe
Faulting module path: C:\WINDOWS\System32\KERNELBASE.dll
Report Id: 76420480-39e2-4133-affe-3b62d01c337d
Faulting package full name: 
Faulting package-relative application ID:
 
Error: (06/23/2024 08:11:20 AM) (Source: .NET Runtime) (EventID: 1026) (User: )
Description: Application: Corsair.Service.exe
Framework Version: v4.0.30319
Description: The process was terminated due to an unhandled exception.
Exception Info: System.OutOfMemoryException
   at System.Text.StringBuilder..ctor(System.String, Int32, Int32, Int32)
   at NLog.Layouts.Layout.RenderAllocateBuilder(NLog.LogEventInfo, System.Text.StringBuilder, Boolean)
   at NLog.Layouts.SimpleLayout.GetFormattedMessage(NLog.LogEventInfo)
   at NLog.Targets.ColoredConsoleTarget.Write(NLog.LogEventInfo)
   at NLog.Targets.Target.Write(NLog.Common.AsyncLogEventInfo)
   at NLog.Targets.Target.WriteAsyncThreadSafe(NLog.Common.AsyncLogEventInfo)
   at NLog.Targets.Target.WriteAsyncLogEvent(NLog.Common.AsyncLogEventInfo)
   at NLog.LoggerImpl.WriteToTargetWithFilterChain(NLog.Internal.TargetWithFilterChain, NLog.LogEventInfo, NLog.Common.AsyncContinuation)
   at NLog.LoggerImpl.Write(System.Type, NLog.Internal.TargetWithFilterChain, NLog.LogEventInfo, NLog.LogFactory)
   at NLog.Logger.WriteToTargets(NLog.LogLevel, System.IFormatProvider, System.String)
   at NLog.Logger.Info(System.String)
   at CorsairLink4.Common.Shared.Logger.LoggerAdapter.Info(System.String)
   at CorsairLink4.Service.Common.Core.DevicesMonitor+<MainLoop>d__41.MoveNext()
   at System.Runtime.CompilerServices.AsyncMethodBuilderCore+<>c.<ThrowAsync>b__6_1(System.Object)
   at System.Threading.QueueUserWorkItemCallback.WaitCallback_Context(System.Object)
   at System.Threading.ExecutionContext.RunInternal(System.Threading.ExecutionContext, System.Threading.ContextCallback, System.Object, Boolean)
   at System.Threading.ExecutionContext.Run(System.Threading.ExecutionContext, System.Threading.ContextCallback, System.Object, Boolean)
   at System.Threading.QueueUserWorkItemCallback.System.Threading.IThreadPoolWorkItem.ExecuteWorkItem()
   at System.Threading.ThreadPoolWorkQueue.Dispatch()
   at System.Threading._ThreadPoolWaitCallback.PerformWaitCallback()
 
Error: (06/20/2024 01:30:24 PM) (Source: Application Error) (EventID: 1000) (User: )
Description: Faulting application name: explorer.exe, version: 10.0.19041.4522, time stamp: 0xe54143fd
Faulting module name: SHELL32.dll, version: 10.0.19041.4529, time stamp: 0xea9f2d44
Exception code: 0xc0000005
Fault offset: 0x0000000000588819
Faulting process id: 0x5588
Faulting application start time: 0x01dac27d322dd5bb
Faulting application path: C:\WINDOWS\explorer.exe
Faulting module path: C:\WINDOWS\System32\SHELL32.dll
Report Id: 5945559a-af97-419a-aa37-874d46ae6cf4
Faulting package full name: 
Faulting package-relative application ID:
 
Error: (06/20/2024 01:30:24 PM) (Source: .NET Runtime) (EventID: 1026) (User: )
Description: Application: explorer.exe
Framework Version: v4.0.30319
Description: The process was terminated due to an unhandled exception.
Exception Info: exception code c0000005, exception address 00007FF9D7B38819
 
Error: (06/19/2024 05:16:57 PM) (Source: Microsoft-Windows-RestartManager) (EventID: 10006) (User: THIRDLINE)
Description: Application or service 'Microsoft Excel' could not be shut down.
 
Error: (06/19/2024 05:16:57 PM) (Source: Microsoft-Windows-RestartManager) (EventID: 10006) (User: THIRDLINE)
Description: Application or service 'Microsoft Outlook' could not be shut down.
 
Error: (06/19/2024 05:16:57 PM) (Source: Microsoft-Windows-RestartManager) (EventID: 10006) (User: THIRDLINE)
Description: Application or service 'Preview Handler Surrogate Host' could not be shut down.
 
Error: (06/19/2024 03:16:31 PM) (Source: Application Error) (EventID: 1000) (User: )
Description: Faulting application name: Explorer.EXE, version: 10.0.19041.4522, time stamp: 0xe54143fd
Faulting module name: SHELL32.dll, version: 10.0.19041.4529, time stamp: 0xea9f2d44
Exception code: 0xc0000005
Fault offset: 0x0000000000588819
Faulting process id: 0xa68
Faulting application start time: 0x01dac0b0a63eb160
Faulting application path: C:\WINDOWS\Explorer.EXE
Faulting module path: C:\WINDOWS\System32\SHELL32.dll
Report Id: 3a618d2c-b065-4845-9340-4884ab835e56
Faulting package full name: 
Faulting package-relative application ID:
 
Error: (06/19/2024 03:16:30 PM) (Source: .NET Runtime) (EventID: 1026) (User: )
Description: Application: Explorer.EXE
Framework Version: v4.0.30319
Description: The process was terminated due to an unhandled exception.
Exception Info: exception code c0000005, exception address 00007FF9D7B38819
 
System errors:
=============
Error: (06/23/2024 08:11:21 AM) (Source: Service Control Manager) (EventID: 7031) (User: )
Description: The Corsair Service service terminated unexpectedly.  It has done this 1 time(s).  The following corrective action will be taken in 60000 milliseconds: Restart the service.
 
Error: (06/19/2024 08:37:32 AM) (Source: Service Control Manager) (EventID: 7031) (User: )
Description: The Corsair Service service terminated unexpectedly.  It has done this 1 time(s).  The following corrective action will be taken in 60000 milliseconds: Restart the service.
 
Error: (06/18/2024 05:24:58 PM) (Source: volsnap) (EventID: 36) (User: )
Description: The shadow copies of volume C: were aborted because the shadow copy storage could not grow due to a user imposed limit.
 
Error: (06/15/2024 07:08:23 AM) (Source: EventLog) (EventID: 6008) (User: )
Description: The previous system shutdown at 6:41:32 AM on ‎2024-‎06-‎15 was unexpected.
 
Error: (06/11/2024 08:40:57 PM) (Source: Service Control Manager) (EventID: 7043) (User: )
Description: The Windows Defender Advanced Threat Protection Service service did not shut down properly after receiving a preshutdown control.
 
Error: (06/11/2024 08:40:04 PM) (Source: DCOM) (EventID: 10010) (User: THIRDLINE)
Description: Event-ID 10010
 
Error: (06/11/2024 08:40:04 PM) (Source: DCOM) (EventID: 10010) (User: THIRDLINE)
Description: Event-ID 10010
 
Error: (06/08/2024 08:36:50 AM) (Source: Microsoft-Windows-GroupPolicy) (EventID: 1030) (User: NT AUTHORITY)
Description: The processing of Group Policy failed. Windows attempted to retrieve new Group Policy settings for this user or computer. Look in the details tab for error code and description. Windows will automatically retry this operation at the next refresh cycle. Computers joined to the domain must have proper name resolution and network connectivity to a domain controller for discovery of new Group Policy objects and settings. An event will be logged when Group Policy is successful.
 
Error: (06/08/2024 08:36:24 AM) (Source: NETLOGON) (EventID: 5719) (User: )
Description: This computer was not able to set up a secure session with a domain
controller in domain THIRDLINE due to the following: 
We can't sign you in with this credential because your domain isn't available. Make sure your device is connected to your organization's network and try again. If you previously signed in on this device with another credential, you can sign in with that credential. This may lead to authentication problems. Make sure that thiscomputer is connected to the network. If the problem persists,please contact your domain administrator.
 
ADDITIONAL INFO
 
If this computer is a domain controller for the specified domain, it
sets up the secure session to the primary domain controller emulator in the specified
domain. Otherwise, this computer sets up the secure session to any domain controller
in the specified domain.
 
Error: (06/08/2024 08:36:22 AM) (Source: EventLog) (EventID: 6008) (User: )
Description: The previous system shutdown at 8:15:55 AM on ‎2024-‎06-‎08 was unexpected.
 
 
Windows Defender:
================
Date: 2024-06-24 11:19:13
Description: 
Microsoft Defender Exploit Guard has blocked an operation that is not allowed by your IT administrator.
For more information please contact your IT administrator.
Detection time: 2024-06-24T15:19:13.475Z
Path: C:\Program Files (x86)\3rdlinestudiomainoffice-5.8.9154\NinjaRMMAgent.exe
Process Name: C:\Windows\System32\lsass.exe
Target Commandline: 
Parent Commandline: 
Involved File: 
Inheritance Flags: 0x00000000
Security intelligence Version: 1.413.488.0
Engine Version: 1.1.24050.5
Product Version: 4.18.24050.7
 
Date: 2024-06-24 11:18:50
Description: 
Microsoft Defender Exploit Guard has blocked an operation that is not allowed by your IT administrator.
For more information please contact your IT administrator.
Detection time: 2024-06-24T15:18:50.188Z
Path: C:\Program Files\Macrium\Common\MacriumService.exe
Process Name: C:\Windows\System32\lsass.exe
Target Commandline: 
Parent Commandline: 
Involved File: 
Inheritance Flags: 0x00000000
Security intelligence Version: 1.413.488.0
Engine Version: 1.1.24050.5
Product Version: 4.18.24050.7
 
Date: 2024-06-24 07:18:58
Description: 
Microsoft Defender Exploit Guard has blocked an operation that is not allowed by your IT administrator.
For more information please contact your IT administrator.
Detection time: 2024-06-24T11:18:58.364Z
Path: C:\Program Files (x86)\3rdlinestudiomainoffice-5.8.9154\NinjaRMMAgent.exe
Process Name: C:\Windows\System32\lsass.exe
Target Commandline: 
Parent Commandline: 
Involved File: 
Inheritance Flags: 0x00000000
Security intelligence Version: 1.413.487.0
Engine Version: 1.1.24050.5
Product Version: 4.18.24050.7
 
Date: 2024-06-24 07:18:46
Description: 
Microsoft Defender Exploit Guard has blocked an operation that is not allowed by your IT administrator.
For more information please contact your IT administrator.
Detection time: 2024-06-24T11:18:46.663Z
Path: C:\Program Files\Macrium\Common\MacriumService.exe
Process Name: C:\Windows\System32\lsass.exe
Target Commandline: 
Parent Commandline: 
Involved File: 
Inheritance Flags: 0x00000000
Security intelligence Version: 1.413.487.0
Engine Version: 1.1.24050.5
Product Version: 4.18.24050.7
 
Date: 2024-06-24 03:18:42
Description: 
Microsoft Defender Exploit Guard has blocked an operation that is not allowed by your IT administrator.
For more information please contact your IT administrator.
Detection time: 2024-06-24T07:18:42.975Z
Path: C:\Program Files\Macrium\Common\MacriumService.exe
Process Name: C:\Windows\System32\lsass.exe
Target Commandline: 
Parent Commandline: 
Involved File: 
Inheritance Flags: 0x00000000
Security intelligence Version: 1.413.483.0
Engine Version: 1.1.24050.5
Product Version: 4.18.24050.7

CodeIntegrity Errors:
====================
Date: 2024-04-07 13:02:20
Description: 
Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume4\Windows\System32\aepic.dll because the set of per-page image hashes could not be found on the system.
 
Date: 2023-11-24 08:41:04
Description: 
Code Integrity determined that a process (\Device\HarddiskVolume4\ProgramData\Microsoft\Windows Defender\Platform\4.18.23100.2009-0\MsMpEng.exe) attempted to load \Device\HarddiskVolume4\Program Files\Microsoft Office\root\vfs\ProgramFilesCommonX64\Microsoft Shared\OFFICE16\MSOXMLMF.DLL that did not meet the Custom 3 / Antimalware signing level requirements.
 
Date: 2023-10-30 07:01:28
Description: 
Code Integrity determined that a process (\Device\HarddiskVolume4\ProgramData\Microsoft\Windows Defender\Platform\4.18.23090.2008-0\MsMpEng.exe) attempted to load \Device\HarddiskVolume4\Program Files\Microsoft Office\root\vfs\ProgramFilesCommonX64\Microsoft Shared\OFFICE16\MSOXMLMF.DLL that did not meet the Custom 3 / Antimalware signing level requirements.
 
 
=========================== Installed Programs ============================
7-Zip 23.01 (x64) (HKLM\...\7-Zip) (Version: 23.01 - Igor Pavlov)
AI Suite 3 (HKLM-x32\...\{CD36E28B-6023-469A-91E7-049A2874EC13}) (Version: 3.00.76 - ASUSTeK Computer Inc.)
AutoCAD 2023 Shared (HKLM\...\{28B89EEF-6101-0000-4102-CF3F3A09B77D}) (Version: 24.2.53.0 - Autodesk) Hidden
AutoCAD 2023 Shared Language Pack - English (HKLM\...\{28B89EEF-6101-0409-5102-CF3F3A09B77D}) (Version: 24.2.53.0 - Autodesk) Hidden
AutoCAD Open in Desktop (HKLM\...\{2B8E195A-0082-4B8F-9284-0FCCB6017C23}) (Version: 1.0.26.0 - Autodesk)
Autodesk Access (HKLM\...\{A3158B3E-5F28-358A-BF1A-9532D8EBC811}) (Version: 2.6.0.118 - Autodesk, Inc.)
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Autodesk AutoCAD 2023 - English (HKLM\...\{73A78CE1-E03A-3415-826E-91A699E39B17}) (Version: 24.2.53.0 - Autodesk, Inc.)
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Autodesk Interoperability Engine Manager (HKLM\...\{412B8C29-F1BC-3791-A0BA-490A502077FA}) (Version: 1.1.0.28 - Autodesk.com) Hidden
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Autodesk Inventor Interoperability 2023 (HKLM\...\{BE113416-02B8-4ED7-BB8C-8FE84F46BDB3}) (Version: 27.20.27100.0000 - Autodesk) Hidden
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Autodesk Revit MEP Metric Content 2023 (HKLM\...\{2D1156AE-553B-4387-A423-32E89A18620E}) (Version: 2.3 - Autodesk) Hidden
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Autodesk Revit Unit Schemas 2023 (HKLM\...\{CDCC6F31-2023-4906-8E9B-D562B70697B6}) (Version: 23.1.10.4 - Autodesk, Inc.)
Autodesk Save to Web and Mobile (HKLM\...\{5AB49421-ADA1-4512-9E47-0AE9906F6A28}) (Version: 3.0.30 - Autodesk)
Autodesk Single Sign On Component (HKLM\...\{E804F2A3-306E-4EC8-829F-1479259CB480}) (Version: 13.8.4.1804 - Autodesk)
Autodesk Steel Connections Core Content for Revit 2023 (HKLM\...\{C430585C-2023-4516-A253-D0C70D33ADD5}) (Version: 23.1.10.4 - Autodesk) Hidden
Avaya IP Integration (HKLM-x32\...\{41E392C5-8253-4ABE-AC55-6A23FB89ED1C}) (Version: 1.0.9987.0 - GN Netcom A/S) Hidden
Avaya one-X Integration (HKLM-x32\...\{0F8D3DE8-29BF-4731-AE55-14C38B19C6C1}) (Version: 3.0.12961.0 - GN Netcom A/S) Hidden
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BalaBoss Client Navigator (HKLM-x32\...\BalaBoss Client Navigator) (Version:  - )
Basic Support (HKLM-x32\...\{1231D39C-47F0-470E-8E6A-155FE61AD0BD}) (Version: 2.0.294.0 - GN Audio A/S) Hidden
Batch Print for Autodesk Revit 2023 (HKLM\...\{82AF00E4-2301-0010-0000-FCE0F8702300}) (Version: 23.0.11.19 - Autodesk) Hidden
BIZ 2300 Family (HKLM-x32\...\{01F8214A-56CA-4E7A-B03C-02426C4E89C5}) (Version: 3.0.14012.0 - GN Netcom A/S) Hidden
BIZ 2400 II (HKLM-x32\...\{E7F73DAF-34D7-40F8-90B3-108F62637650}) (Version: 3.0.1765.0 - GN Netcom A/S) Hidden
BIZ1500Setup (HKLM-x32\...\{97540499-E348-4071-B840-697EEB083C3C}) (Version: 1.0.13138.0 - GN Netcom A/S) Hidden
BIZ2400_II_CCSetup (HKLM-x32\...\{6F5A9DC8-EAC9-46DF-AB26-725B5A3D6DFD}) (Version: 3.0.924.0 - GN Netcom A/S) Hidden
BIZ2400_LINK280 (HKLM-x32\...\{5FD62AB7-8CB2-43BD-A269-9BD4532BEE7D}) (Version: 1.0.9672.0 - GN Netcom A/S) Hidden
Bluebeam Revu x64 21 (HKLM\...\{9648D04F-E34D-4F89-B039-E0BB5E3E82B4}) (Version: 21.1.0 - Bluebeam, Inc.)
BluebeamOCR 21 (HKLM\...\{93315BA6-A757-4D3D-84BE-4F2C244A4464}) (Version: 21.0.30 - Bluebeam, Inc.)
Broadsoft Integration (HKLM-x32\...\{792B93D1-6ED1-4410-838E-D2BAA7D5B944}) (Version: 2.0.13949.0 - GN Netcom A/S) Hidden
CallManager (HKLM-x32\...\{1EABEEE7-9F25-4633-A576-C7BC492AE372}) (Version: 2.0.10294.0 - GN) Hidden
Cisco IP Communicator Integration (HKLM-x32\...\{0F16E401-66F0-4E51-9881-9294534DE83E}) (Version: 3.0.10584.0 - GN Netcom A/S) Hidden
Cisco Jabber Integration (HKLM-x32\...\{A7A3B557-D9DB-4D47-A228-7A8DA24ADC49}) (Version: 3.0.10654.0 - GN Netcom A/S) Hidden
Cisco UC Integration (HKLM-x32\...\{AFF39F11-859B-4E94-8C44-DFBAB6B95BC4}) (Version: 1.0.9992.0 - GN Netcom A/S) Hidden
Cisco WebEx Connect Integration (HKLM-x32\...\{BDAAFFC6-7D89-4BB1-8879-92B80E488E35}) (Version: 1.0.9993.0 - GN Netcom A/S) Hidden
CORSAIR iCUE Software (HKLM-x32\...\{74AF4222-AABF-462F-B0CC-59A4BF827F8C}) (Version: 3.36.125 - Corsair)
CounterPath Bria Integration (HKLM-x32\...\{130A2A6F-45FB-425C-85A4-9C051A4B1064}) (Version: 3.0.287.0 - GN Audio A/S) Hidden
CPUID ASUS CPU-Z 1.94 (HKLM\...\CPUID ASUS CPU-Z_is1) (Version: 1.94 - CPUID, Inc.)
DFUDriverSetupX64Setup (HKLM-x32\...\{2A9E04BE-BDF4-4F19-ABBE-5B8CAD7570F4}) (Version: 6.6.1939.0 - GN Netcom A/S) Hidden
DIAL 550 (HKLM-x32\...\{835C23C0-9F95-442C-BBF5-FD38F5BC4023}) (Version: 1.0.9655.0 - GN Netcom A/S) Hidden
Dropbox (HKLM-x32\...\Dropbox) (Version: 201.4.5552 - Dropbox, Inc.)
Dropbox Update Helper (HKLM-x32\...\{099218A5-A723-43DC-8DB5-6173656A1E94}) (Version: 1.3.911.1 - Dropbox, Inc.) Hidden
Dynamic Application Loader Host Interface Service (HKLM\...\{A28339C8-E641-4CCE-A316-56F405D1C245}) (Version: 1.0.0.0 - Intel Corporation) Hidden
Engage Family (HKLM-x32\...\{97185F02-FE01-456B-8DCA-F58A149B9EED}) (Version: 1.0.1954.0 - GN Audio A/S) Hidden
eTransmit for Autodesk Revit 2023 (HKLM\...\{4477F08B-2301-0010-0000-9A09D8342300}) (Version: 23.0.11.19 - Autodesk) Hidden
Everything 1.4.1.1024 (x64) (HKLM\...\Everything) (Version: 1.4.1.1024 - voidtools)
EVOLVE20_LINKSetup (HKLM-x32\...\{59FA580F-8C97-4078-AB62-8986BA4D3D72}) (Version: 5.0.1764.0 - GN Audio A/S) Hidden
EVOLVE30_IISetup (HKLM-x32\...\{133854C5-AC11-424B-BD5A-A38F8E8D8D8A}) (Version: 6.0.1887.0 - GN Audio A/S) Hidden
EVOLVE65Setup (HKLM-x32\...\{06D66F2F-23B4-4335-9651-55FF5D20192E}) (Version: 7.0.1918.0 - GN Audio A/S) Hidden
Evolve75eSetup (HKLM-x32\...\{B8192D04-40F9-452B-BADB-FF927DAF390C}) (Version: 2.0.1953.0 - GN Audio A/S) Hidden
EVOLVE75Setup (HKLM-x32\...\{4D735190-3D66-49BC-8F58-36D4FEDA8A4F}) (Version: 4.0.1917.0 - GN Audio A/S) Hidden
FirmwareUpdater (HKLM-x32\...\{DB2BCBAF-9EA9-4F4B-BD4D-6A30E8D3027C}) (Version: 6.6.1939.0 - GN Audio A/S) Hidden
FormIt Converter for Revit 2023 (HKLM\...\{64CDE5FF-7A65-4833-9911-374EA946C68F}) (Version: 23.1.10.4 - Autodesk) Hidden
Generative Design For Revit (HKLM\...\{12117D75-799E-416C-A6C8-FD264BF6FE64}) (Version: 23.4.4.0 - Autodesk) Hidden
Generative Design For Revit (HKLM\...\{9001EBB9-B3FE-4A10-BA1C-DCBE352FCC57}) (Version: 21.11.1.0 - Autodesk)
GN2000 Family (HKLM-x32\...\{30CCF236-C34A-4282-B0BF-0974EC415F49}) (Version: 1.0.9657.0 - GN Netcom A/S) Hidden
GO 6470 (HKLM-x32\...\{5B4B9788-ADE8-41D8-98A2-88A057F8A0AA}) (Version: 1.0.9674.0 - GN Netcom A/S) Hidden
Google Chrome (HKLM\...\{D209B3BE-785A-3C2F-B5DA-0EE3C6DF5C2E}) (Version: 126.0.6478.63 - Google LLC)
Google Earth Pro (HKLM\...\{3470AD08-85F2-4B1D-8487-FC4750732087}) (Version: 7.3.6.9796 - Google)
GoTo Opener (HKLM-x32\...\{BACEC672-5D44-4501-9F3A-317E17E09EFB}) (Version: 1.0.564 - LogMeIn, Inc.)
HANDSET450Setup (HKLM-x32\...\{831E5E19-232B-4226-B4A1-5C10C18D3D0F}) (Version: 3.0.1826.0 - GN Audio A/S) Hidden
IBM Sametime Integration (HKLM-x32\...\{20BB76A6-7AF6-48B9-9B75-6408EA5E2C6B}) (Version: 4.0.11289.0 - GN Netcom A/S) Hidden
IFC for Revit 2023 (HKLM\...\{8CE80932-D11E-3E7E-A6A7-231A501C8E6E}) (Version: 23.2.5.0 - Autodesk, Inc.)
Intel® Chipset Device Software (HKLM-x32\...\{99926fb7-5da9-4101-b79f-eec3674ca64b}) (Version: 10.1.18634.8254 - Intel® Corporation)
Intel® Management Engine Components (HKLM\...\{1CEAC85D-2590-4760-800F-8DE5E91F3700}) (Version: 2101.15.0.2080 - Intel Corporation)
Intel® Serial IO (HKLM\...\{9FD91C5C-44AE-4D9D-85BE-AE52816B0294}) (Version: 30.100.2042.1 - Intel Corporation)
Jabra Direct (HKLM-x32\...\{7aa54f0f-8211-44f7-9d1d-f9a9a9483eee}) (Version: 3.12.1955.0 - GN Audio A/S)
JabraDirect (HKLM-x32\...\{031DF21C-3409-4743-B22C-C9CC8A37377A}) (Version: 3.12.1955.0 - GN Audio A/S) Hidden
JpcsSdkDeviceService (HKLM-x32\...\{30081FB6-1DD3-4084-83E5-14B20242A702}) (Version: 1.0.9811.0 - GN Netcom A/S) Hidden
LINK 265 (HKLM-x32\...\{F42C3E86-AF7F-4047-8633-0CC870EEF43B}) (Version: 1.0.9879.0 - GN Netcom A/S) Hidden
LINK 30/32/33/41 Setup (HKLM-x32\...\{E2E1BC7A-A89A-4623-803C-CEF4104D5934}) (Version: 1.0.9732.0 - GN Netcom A/S) Hidden
LINK 360 (HKLM-x32\...\{716A6C70-B948-4D6C-9818-BA23170955BE}) (Version: 5.0.1890.0 - GN Netcom A/S) Hidden
LINK180aSetup (HKLM-x32\...\{CD79C32D-AEEB-46B1-A370-F99BEA8F460D}) (Version: 1.0.9660.0 - GN Netcom A/S) Hidden
LINK220_220ASetup (HKLM-x32\...\{F3B31FED-91AE-4C15-84BB-9F0FF2BB2BA7}) (Version: 1.0.9675.0 - GN Netcom A/S) Hidden
LINK230_260Setup (HKLM-x32\...\{209F7C2C-13B4-405E-82C7-86E9CCA0A97E}) (Version: 3.0.972.0 - GN Netcom A/S) Hidden
LINK350Setup (HKLM-x32\...\{66AAB7C3-A2FC-488B-B182-F2EDEED4A72C}) (Version: 1.0.9676.0 - GN Netcom A/S) Hidden
LINK370Setup (HKLM-x32\...\{60D02267-0ED7-45C7-9383-2117CDF26E35}) (Version: 4.0.1905.0 - GN Audio A/S) Hidden
LINK43Setup (HKLM-x32\...\{EDD1B59B-E5B3-47D5-9F00-9BAEB4F94BDF}) (Version: 1.0.10197.0 - GN Netcom A/S) Hidden
LINK850Setup (HKLM-x32\...\{2CE15BC9-DC51-446E-8929-1E09383D6C6B}) (Version: 2.0.10289.0 - GN Netcom A/S) Hidden
LINK860Setup (HKLM-x32\...\{B09FF355-BE7F-4B61-BF1B-CC46385F414E}) (Version: 1.0.10185.0 - GN Netcom A/S) Hidden
Lync Integration (HKLM-x32\...\{838078D0-C145-4B52-8E92-A5274A80B418}) (Version: 7.0.1935.0 - GN Audio A/S) Hidden
Macrium Reflect Free Edition (HKLM\...\{436CE32F-9B04-4574-A3C1-D0A3D3618F36}) (Version: 7.3.5758 - Paramount Software (UK) Ltd.) Hidden
Macrium Reflect Free Edition (HKLM\...\MacriumReflect) (Version: 7.3 - Paramount Software (UK) Ltd.)
Mail Manager 13.1 (HKLM\...\{E09F84DF-3A97-4E4B-8B08-613C56BD654C}) (Version: 13.1.1061 - Mail Manager 13.1)
Maintenance (HKLM-x32\...\{F113CDD6-147B-4629-9B1C-6A37AFC6A774}) (Version: 10.0.0.0 - GN Audio A/S) Hidden
Microsoft 365 Apps for business - en-us (HKLM\...\O365BusinessRetail - en-us) (Version: 16.0.17628.20144 - Microsoft Corporation)
Microsoft OneDrive (HKLM\...\OneDriveSetup.exe) (Version: 24.111.0602.0003 - Microsoft Corporation)
Microsoft Project - en-us (HKLM\...\ProjectProRetail - en-us) (Version: 16.0.17628.20144 - Microsoft Corporation)
Microsoft SQL Server 2014 Express LocalDB  (HKLM\...\{BAF67399-85CD-4555-9B49-1F80EB921C35}) (Version: 12.3.6024.0 - Microsoft Corporation)
Microsoft Teams Meeting Add-in for Microsoft Office (HKLM\...\{A7AB73A3-CB10-4AA5-9D38-6AEFFBDE4C91}) (Version: 1.24.13006 - Microsoft)
Microsoft Update Health Tools (HKLM\...\{1FC1A6C2-576E-489A-9B4A-92D21F542136}) (Version: 3.74.0.0 - Microsoft Corporation)
Motion (HKLM-x32\...\{85DAE2F6-BC78-43D8-9907-FAD91EB2AFDB}) (Version: 3.0.1893.0 - GN Netcom A/S) Hidden
MOTIONOFFICE (HKLM-x32\...\{A2CA3AD4-6C07-49C3-9E09-F4EEE6B9BA32}) (Version: 1.0.9677.0 - GN Netcom A/S) Hidden
NEC SP 350 Integration (HKLM-x32\...\{A37BF086-D78E-4D1C-BD58-19A725416DB4}) (Version: 2.0.14365.0 - GN Netcom A/S) Hidden
NinjaRMMAgent (HKLM-x32\...\{800C90ED-2C81-442A-8C9C-5278E59AB3A1}) (Version: 5.8.9154 - NinjaRMM LLC) Hidden
NinjaRMMAgent (HKLM-x32\...\NinjaRMMAgent 5.8.9154) (Version: 5.8.9154 - NinjaRMM LLC)
NVIDIA Graphics Driver 516.94 (HKLM\...\{B2FE1952-0186-46C3-BAEC-A80AA35AC5B8}_Display.Driver) (Version: 516.94 - NVIDIA Corporation)
NVIDIA nView 149.34 (HKLM\...\{B2FE1952-0186-46C3-BAEC-A80AA35AC5B8}_Display.NView) (Version: 149.34 - NVIDIA Corporation)
Office 16 Click-to-Run Extensibility Component (HKLM\...\{90160000-008C-0000-1000-0000000FF1CE}) (Version: 16.0.17628.20110 - Microsoft Corporation) Hidden
Office 16 Click-to-Run Licensing Component (HKLM\...\{90160000-007E-0000-1000-0000000FF1CE}) (Version: 16.0.17628.20144 - Microsoft Corporation) Hidden
OpenStudio CLI For Revit 2021 (HKLM\...\{3BD91CC3-CA0A-4B3D-8950-C21BABFAF61F}) (Version: 0.1.17 - NREL)
OpenStudio CLI For Revit 2022 (HKLM\...\{7F84EE71-7DAF-4CEE-B063-FA3C931E1206}) (Version: 1.0.3 - NREL)
OpenStudio CLI For Revit 2023 (HKLM\...\{49E88835-0902-4C30-A4A8-6AE9D663AF81}) (Version: 1.0.4 - NREL)
Personal Accelerator for Revit (HKLM\...\{BD823E27-D17E-4A4E-B59C-4EC8CF158533}) (Version: 23.3.4.0 - Autodesk) Hidden
Personal Accelerator for Revit (HKLM\...\Personal Accelerator for Revit) (Version: 23.3.4.0 - Autodesk)
Plantronics Status Indicator companion app (HKLM-x32\...\{58352D23-EA25-4203-95A1-8BD51CE311FD}) (Version: 1.0.7 - Plantronics Inc)
PRO 920 and 930 (HKLM-x32\...\{C145E0B4-7BF7-415F-B100-F32FF9EA169A}) (Version: 1.0.9734.0 - GN Netcom A/S) Hidden
PRO 94X0 Family (HKLM-x32\...\{B3A5BE45-76E7-40ED-8E58-ACF75504DC12}) (Version: 6.0.652.0 - GN Netcom A/S) Hidden
PRO925_935Setup (HKLM-x32\...\{6786309D-B042-4142-A98E-AA05E1071B79}) (Version: 1.0.9678.0 - GN Netcom A/S) Hidden
PS3 Printer Driver Uninstaller (HKLM\...\PS3 Printer Driver) (Version: 6, 5, 0, 0 - Canon Inc.)
Realtek Audio Driver (HKLM-x32\...\{F132AF7F-7BCA-4EDE-8A7C-958108FE7DBC}) (Version: 6.0.8960.1 - Realtek Semiconductor Corp.)
Recuva (HKLM\...\Recuva) (Version: 1.53 - Piriform)
Results Explorer Manager (HKLM\...\{60C0209C-4E50-48BD-970C-C60FFDC8E8D9}) (Version: 23.0.0.4949 - Autodesk, Inc.) Hidden
Revit 2023 (HKLM\...\{7346B4A0-2300-0510-0000-705C0D862004}) (Version: 23.1.10.4 - Autodesk) Hidden
Revit DB Link for Revit 2023 (HKLM\...\{96FA1029-11E5-3143-BD57-441349E28A1A}) (Version: 23.0.10.18 - Autodesk, Inc.)
Revit IFC 2023 (HKLM\...\{1A9C2C21-2325-42D2-0000-992E73C12300}) (Version: 23.2.5.0 - Autodesk) Hidden
REX Framework (HKLM\...\{FCA7436F-424A-48A4-85E0-E3F400355279}) (Version: 23.0.1.4951 - Autodesk, Inc.) Hidden
REX Revit (HKLM\...\{68279641-03C3-465E-A81C-C6F3B426C115}) (Version: 23.0.0.4949 - Autodesk, Inc.) Hidden
Ricoh IM C3010 [RICOH IM C3510 PCL 6] (HKLM\...\{B7F7A2AA-44FA-4B51-B968-33AD1BF566AD}) (Version: 1.0.0 - RICOH)
RSA COM (HKLM\...\{41169307-8761-4130-9D94-07CB8EC41EC9}) (Version: 23.0.0.9223 - Autodesk, Inc.) Hidden
RSA CommonData (HKLM\...\{B890A922-9161-414E-A3D1-48704296DEAA}) (Version: 23.0.0.9223 - Autodesk, Inc.) Hidden
RSA Interop (HKLM\...\{8ECAAE12-419B-4CDE-A735-19870F980322}) (Version: 23.0.0.9223 - Autodesk, Inc.) Hidden
RSA RoReinf (HKLM\...\{79F02AA3-6296-4D12-8CB7-303BE4AECDE2}) (Version: 23.0.0.9223 - Autodesk, Inc.) Hidden
SDK Integration (HKLM-x32\...\{89095944-96E6-4520-88D6-BE2B224AFE83}) (Version: 1.0.8564.0 - GN Netcom A/S) Hidden
Shoretel Integration (HKLM-x32\...\{F8B8D90F-5EB2-4720-BCD9-09E41B568277}) (Version: 2.0.1015.0 - GN Netcom A/S) Hidden
Skype Integration (HKLM-x32\...\{42046984-4FF6-46BA-BCF2-135F20D848CF}) (Version: 6.0.1936.0 - GN Audio A/S) Hidden
Solar Analysis for Autodesk Revit 2023 (HKLM\...\{AA10A02F-2301-0010-0000-16F70D2F2300}) (Version: 23.0.10.18 - Autodesk) Hidden
Solar Analysis for Revit 2023 (HKLM\...\{326329AF-9506-3C4C-B856-D5D79D129DB6}) (Version: 23.0.10.18 - Autodesk, Inc.)
SPEAK 510 Family (HKLM-x32\...\{FD60E57C-D666-42DC-9F0E-1E0790D197F2}) (Version: 4.0.1921.0 - GN Netcom A/S) Hidden
SPEAK410Setup (HKLM-x32\...\{0F045E08-B92E-4917-B608-E1CA55EE8B75}) (Version: 2.0.1894.0 - GN Audio A/S) Hidden
SPEAK450Setup (HKLM-x32\...\{21B3A5C8-C3E3-477F-9837-E43359C3546F}) (Version: 1.0.9637.0 - GN Netcom A/S) Hidden
SPEAK710Setup (HKLM-x32\...\{8C0EE602-FDB1-4427-ADFF-746190E6C851}) (Version: 3.0.1922.0 - GN Audio A/S) Hidden
SPEAK810Setup (HKLM-x32\...\{BC6C7FA7-DE3E-4B52-A8DD-4CA8DB8BCB43}) (Version: 5.0.1896.0 - GN Audio A/S) Hidden
Splashtop Business (HKLM-x32\...\{6FEC2721-44B9-4A98-A3A4-F863924DE881}) (Version: 3.6.2.0 - Splashtop Inc.)
Splashtop Streamer (HKLM-x32\...\{B7C5EA94-B96A-41F5-BE95-25D78B486678}) (Version: 3.7.0.0 - Splashtop Inc.)
STEALTH Setup (HKLM-x32\...\{CE4F0D58-4086-4AF1-9B39-CF7B02D82F6A}) (Version: 4.0.1897.0 - GN Audio A/S) Hidden
Supreme (HKLM-x32\...\{C3C9837D-EE0E-47C4-B90B-0E07653654C8}) (Version: 3.0.1898.0 - GN Audio A/S) Hidden
Turbo LAN 1.10.12 (HKLM\...\Turbo LAN) (Version: 1.10.12 - cFos Software GmbH, Bonn)
UC VOICE A Family (HKLM-x32\...\{4D63AB94-C5BA-48FB-9A3A-C7BC43522CC7}) (Version: 1.0.9669.0 - GN Netcom A/S) Hidden
UC Voice Family (HKLM-x32\...\{87FC5C34-2573-4BFC-AF28-605037BE7B85}) (Version: 1.0.9670.0 - GN Netcom A/S) Hidden
Update for Windows 10 for x64-based Systems (KB5001716) (HKLM\...\{85C69797-7336-4E83-8D97-32A7C8465A3B}) (Version: 8.94.0.0 - Microsoft Corporation)
Worksharing Monitor for Autodesk Revit 2023 (HKLM\...\{5063E738-2301-0010-0000-7B7B9AB02300}) (Version: 23.0.11.19 - Autodesk) Hidden
 
Packages:
=========
AV1 Video Extension -> C:\Program Files\WindowsApps\Microsoft.AV1VideoExtension_1.2.1293.0_x64__8wekyb3d8bbwe [2024-06-07] (Microsoft Corporation)
Canon Office Printer Utility -> C:\Program Files\WindowsApps\34791E63.CanonOfficePrinterUtility_12.7.0.0_x64__6e5tt8cgb93ep [2023-08-03] (Canon Inc.)
Cortana -> C:\Program Files\WindowsApps\Microsoft.549981C3F5F10_4.2308.1005.0_x64__8wekyb3d8bbwe [2024-05-05] (Microsoft Corporation)
Dropbox -> C:\Program Files (x86)\Dropbox\Client\PackageAssets [2024-06-19] (0)
DTS:X Ultra -> C:\Program Files\WindowsApps\DTSInc.DTSXUltra_1.5.13.0_x64__t5j2fzbtdg37r [2024-06-23] (DTS, Inc.)
HEVC Video Extensions -> C:\Program Files\WindowsApps\Microsoft.HEVCVideoExtensions_2.1.1162.0_x64__8wekyb3d8bbwe [2024-05-21] (Microsoft Corporation)
HP DesignJet Print Experience -> C:\Program Files\WindowsApps\AD2F1837.HPDesignjetExperience_1.0.0.12_neutral__v10z8vjag6ke6 [2021-07-15] (HP Inc.)
HP Smart -> C:\Program Files\WindowsApps\AD2F1837.HPPrinterControl_154.1.1072.0_x64__v10z8vjag6ke6 [2024-06-21] (HP Inc.)
Intel® Graphics Command Center -> C:\Program Files\WindowsApps\AppUp.IntelGraphicsExperience_1.100.5536.0_x64__8j3eq9eme6ctt [2024-06-19] (INTEL CORP) [Startup Task]
Microsoft Teams -> C:\Program Files\WindowsApps\MSTeams_24137.2216.2931.2440_x64__8wekyb3d8bbwe [2024-06-19] (Microsoft) [Startup Task]
NVIDIA Control Panel -> C:\Program Files\WindowsApps\NVIDIACorp.NVIDIAControlPanel_8.1.966.0_x64__56jybvy8sckqj [2024-05-05] (NVIDIA Corp.)
Outlook for Windows -> C:\Program Files\WindowsApps\Microsoft.OutlookForWindows_1.2024.508.600_x64__8wekyb3d8bbwe [2024-05-16] (Microsoft Corporation)
Photos Media Engine Add-on -> C:\Program Files\WindowsApps\Microsoft.Photos.MediaEngineDLC_1.0.0.0_x64__8wekyb3d8bbwe [2022-03-07] (Microsoft Corporation)
Realtek Audio Control -> C:\Program Files\WindowsApps\RealtekSemiconductorCorp.RealtekAudioControl_1.14.221.0_x64__dt26b99r8h8gj [2023-08-03] (Realtek Semiconductor Corp)
Speedtest by Ookla -> C:\Program Files\WindowsApps\Ookla.SpeedtestbyOokla_1.18.194.0_x64__43tkc6nmykmb6 [2024-02-17] (Ookla)
WindowsAppRuntime.1.2 -> C:\Program Files\WindowsApps\Microsoft.WindowsAppRuntime.1.2_2000.777.2143.0_x64__8wekyb3d8bbwe [2023-02-25] (Microsoft Corporation)
WindowsAppRuntime.1.2 -> C:\Program Files\WindowsApps\Microsoft.WindowsAppRuntime.1.2_2000.802.31.0_x64__8wekyb3d8bbwe [2023-04-01] (Microsoft Corporation)
WindowsAppRuntime.1.2 -> C:\Program Files\WindowsApps\Microsoft.WindowsAppRuntime.1.2_2000.802.31.0_x86__8wekyb3d8bbwe [2023-04-01] (Microsoft Corporation)
WindowsAppRuntime.1.3 -> C:\Program Files\WindowsApps\Microsoft.WindowsAppRuntime.1.3_3000.851.1712.0_x64__8wekyb3d8bbwe [2023-05-26] (Microsoft Corporation)
WindowsAppRuntime.1.3 -> C:\Program Files\WindowsApps\Microsoft.WindowsAppRuntime.1.3_3000.882.2207.0_x64__8wekyb3d8bbwe [2023-06-21] (Microsoft Corporation)
WindowsAppRuntime.1.3 -> C:\Program Files\WindowsApps\Microsoft.WindowsAppRuntime.1.3_3000.934.1904.0_x64__8wekyb3d8bbwe [2023-07-26] (Microsoft Corporation)
WindowsAppRuntime.1.3 -> C:\Program Files\WindowsApps\Microsoft.WindowsAppRuntime.1.3_3000.934.1904.0_x86__8wekyb3d8bbwe [2023-07-26] (Microsoft Corporation)
WindowsAppRuntime.1.4 -> C:\Program Files\WindowsApps\Microsoft.WindowsAppRuntime.1.4_4000.1049.117.0_x64__8wekyb3d8bbwe [2023-11-18] (Microsoft Corporation)
WindowsAppRuntime.1.4 -> C:\Program Files\WindowsApps\Microsoft.WindowsAppRuntime.1.4_4000.1082.2259.0_x64__8wekyb3d8bbwe [2024-01-13] (Microsoft Corporation)
WindowsAppRuntime.1.4 -> C:\Program Files\WindowsApps\Microsoft.WindowsAppRuntime.1.4_4000.1136.2333.0_x64__8wekyb3d8bbwe [2024-02-14] (Microsoft Corporation)
WindowsAppRuntime.1.4 -> C:\Program Files\WindowsApps\Microsoft.WindowsAppRuntime.1.4_4000.1227.1637.0_x64__8wekyb3d8bbwe [2024-05-20] (Microsoft Corporation)
WindowsAppRuntime.1.4 -> C:\Program Files\WindowsApps\Microsoft.WindowsAppRuntime.1.4_4000.1227.1637.0_x86__8wekyb3d8bbwe [2024-05-20] (Microsoft Corporation)
WindowsAppRuntime.1.5 -> C:\Program Files\WindowsApps\Microsoft.WindowsAppRuntime.1.5_5001.119.156.0_x64__8wekyb3d8bbwe [2024-05-08] (Microsoft Corporation)
WindowsAppRuntime.1.5 -> C:\Program Files\WindowsApps\Microsoft.WindowsAppRuntime.1.5_5001.119.156.0_x86__8wekyb3d8bbwe [2024-05-08] (Microsoft Corporation)
 
========================= Memory info: ===================================
Percentage of memory in use: 47%
Total physical RAM: 32622.57 MB
Available physical RAM: 17255.55 MB
Total Virtual: 37486.57 MB
Available Virtual: 20190.63 MB
 
========================= Partitions: =====================================
1 Drive c: () (Fixed) (Total:1862.42 GB) (Free:1523.33 GB) NTFS
 
========================= Users: ========================================
User accounts for \\DESKTOP-E4S3B88
 
admin                    Administrator            DefaultAccount           
Guest                    User                     WDAGUtilityAccount       
 
 
**** End of log ****

Edited by hamluis, 24 June 2024 - 03:48 PM.


#4 cryptodan

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Posted 24 June 2024 - 02:41 PM

Your employer would need to update their plugin to wok with the New Outlook or use Office 365.

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#5 molejnik

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Posted 24 June 2024 - 02:46 PM

Your employer would need to update their plugin to wok with the New Outlook or use Office 365.

 

Switching to the New Outlook can't be the only solution. Especially as the root cause hasn't been identified. Telling a client that they need to switch to "New Outlook" without giving an explanation as to why this is happening isn't an answer.

 

Mail Manager is working on updating their plugin to work with New Outlook but that only addresses that issue, not why the shared mailbox email is getting stuck in the outbox in the first place.



#6 cryptodan

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Posted 24 June 2024 - 02:58 PM

Question: Does it work with Mail Manager Disabled as intended?

Question: Do other people in your organization have this issue?

Question: Are you the only one having this issue?

Question: What happens when you use Outlook 365 aka Outlook Web Access?

Answer these questions, and then you can submit an issue to your employers help desk, because BleepingComputer will not work on Corporate or Enterprise Systems due to privacy issues and other things that go into supllying logs and what not.

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