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New Chromebook Won't Power On Anymore?


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#1 paulyjustin

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Posted 14 May 2023 - 05:25 PM

Bought a new chromebook... acer spin 514 that is 2 in 1.


Was using it and there was still a decent amount of battery left. Then i closed the lid of the laptop. When you do that, it powers off or makes the chromebook go to sleep? Then i open up the laptop and the screen doesn't turn back on?


On the left side of the chromebook, there is an orange light that flashes every few seconds. Now why is it not powering on? Am close to positive it isn't the battery because it had a good amount left. Also went to charge my laptop but that doesn't seem to do anything? How would i wake it up from sleep or reset it? When you open back the lid of a chromebook when it's on, shouldn't it go back to main screen?


Edited by Chris Cosgrove, 14 May 2023 - 05:49 PM.
Moved from Win 10 Support to Chrome OS


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#2 MoxieMomma

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Posted 14 May 2023 - 05:32 PM

Did you see the suggestions in your other threads?

https://www.tenforums.com/general-support/204791-new-chromebook-wont-power-anymore.html

Also
https://www.elevenforum.com/t/new-chromebook-wont-power-on-anymore.14889/

As suggested, check this:
https://community.acer.com/en/kb/articles/15505-chromebook-may-not-wake-up-or-power-on-after-sleep

AND, if the Chromebook is under warranty, either contact Acer directly for warranty support or just RMA it (as suggested in your other thread at the other forum)




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