Register a free account to unlock additional features at BleepingComputer.com
Welcome to BleepingComputer, a free community where people like yourself come together to discuss and learn how to use their computers. Using the site is easy and fun. As a guest, you can browse and view the various discussions in the forums, but can not create a new topic or reply to an existing one unless you are logged in. Other benefits of registering an account are subscribing to topics and forums, creating a blog, and having no ads shown anywhere on the site.


Click here to Register a free account now! or read our Welcome Guide to learn how to use this site.

Generic User Avatar

Jigsaw puzzle goes offline


  • Please log in to reply
2 replies to this topic

#1 Cynthia Moore

Cynthia Moore

  •  Avatar image
  • Members
  • 899 posts
  • OFFLINE
  •  
  • Gender:Not Telling
  • Location:Silicon Valley
  • Local time:06:42 AM

Posted 02 October 2023 - 07:33 PM

I have been playing the free Jigsaw Puzzle HD game from Enless Soft Ltd that I downloaded from the Microsoft Store with the grandkids for almost a year on my Win 10 laptop. Every day they make a new puzzle image available to download. I had downloaded probably 30-40 puzzle images.

 

About a month ago, I bought a new Win 11 laptop and started moving everything over. I could not see any way to move the jigsaw game, so I installed a new one. Up until 3 days ago, I was able to download a new puzzle image each day. Then, I started seeing "Offline mode is on" in the area where the new puzzle images would appear and no new images are available.

 

I checked all of the "settings" (there are only a few), but none of them mention "Offline mode". Everything else having to do with our LAN and the Internet is working correctly. What is odd is that the version of the game on the old Win 10 laptop is still able to download new images. 

 

I sent an email to the Enless contact address, but so far no reply.

 

A couple of questions:

 

1. Any clues to why I am getting this message on just Win 11? And any suggestions for how to resolve it?

 

2. I could uninstall and reinstall the game, but then I'd lose all of the downloaded images and that might not fix the problem.

 

3. Is there any way I can move the gtame from the Win 10 laptop to the Win 11?

 

Thanks


Running Windows 11 & Office 365

 

My motto: Anything worth doing is worth overdoing.

When it comes to crastinating, I am a pro.


BC AdBot (Login to Remove)

 


#2 Cynthia Moore

Cynthia Moore
  • Topic Starter

  •  Avatar image
  • Members
  • 899 posts
  • OFFLINE
  •  
  • Gender:Not Telling
  • Location:Silicon Valley
  • Local time:06:42 AM

Posted 07 October 2023 - 11:07 PM

I found the problem. There is a setting hiding in the upper right corner.

 

Here's the main screen:

 

image.png

 

Here's a shot of the offline message. It's in the window where new downloadable images go.

 

image.png

 

Notice the three little dots (...) in the upper right corner. Clicking on them produces these additional settings:

 

image.png

 

 

Clicking on the Offline box, switches to Online and new images are now downloaded. The one for today is a chocolate cake.

 

image.png

 

IMNSHO, there is no excuse for these settings not being included in "Settings".


Running Windows 11 & Office 365

 

My motto: Anything worth doing is worth overdoing.

When it comes to crastinating, I am a pro.


#3 MoxieMomma

MoxieMomma

  •  Avatar image
  • BC Advisor
  • 3,038 posts
  • OFFLINE
  •  
  • Gender:Not Telling
  • Local time:08:42 AM

Posted 08 October 2023 - 05:09 AM

Glad to hear you found a solution.

Thanks for letting us know.




1 user(s) are reading this topic

0 members, 1 guests, 0 anonymous users