Monitors go black, can only hear background noise, forced reboot

Hello!

I have recently ( in the last month), have had an issue where all my monitors (3) go black while gaming. I will still be able to hear discord for a few seconds, and then only the background noise of whatever game I am playing at the time. Sometimes it reboots on its own (which creates a dump), sometimes it just goes on for a while and I have to hard reboot it. I can tell that my PC is still responsive to commands since I have tried resetting the graphics driver using the keyboard (ctrl+shift+windows+B ). Length of time before crashing is entirely random, sometimes very short and sometimes a few hours.

Specs:

• Windows 10 Home
• CPU: Ryzen 9 5950x
• GPU: MSI RTX 3090 trio
• RAM: Corsair RGB PRO 3600Mhz (2x16)
• PSU: Seasonic Prime Ultra Platinum 1300W
• Motherboard: MPG X670E Carbon max WIFI

The PSU and CPU is brand new (thought it might fix the issue)
I use a water cooling loop which is a few month old
No OC of any kind

What I have tried/observed:

• Windows updated to latest drivers
• All drivers updated to latest
• Bios updated to latest
• Monitored temperatures (more than fine)
• Stress tested (some over night) my GPU, CPU, and PSU which all turned out fine
• Tried clean GPU driver install
• Tried GPU driver rollback to before the issue (with DDU, tried a version from a few month ago and from more than a year ago)
• Tried various games, happens on all of them
• Monitored resources while gaming: GPU is around 90% most of the time and the game is marked very high power usage
• Have tried removing all usb devices other than mouse and keyboard to see if it was linked to a faulty device (which it wasn't)
• Tried having only one monitor at a time (tried each, all had the issue after some time).
• Tried disabling all non-windows services
• Tried a different RAM kit (with and without XMP)

Here is a link for the few dump files that were created: https://1drv.ms/f/s!Am30qnT1ZhcIm02XnY_MRP322c7A?e=iZzy2j

Thank you for your time and help!

Edited by AngryDoc, 31 July 2023 - 06:08 AM.

This is the time of year, summer, when dust build-up inside your PC can become critical.

Of course it may not be but a few moments and zero cost can save a load of worry.

Take it outdoors > remove one side > If it is dusty inside, no one will thank you for spreading it around the room > Borrow a hairdryer > Give the insides a good blowout > I use a 25mm pure bristle paint (nylon/plastic bristles may contain static) brush to gently dislodge any dust between the fins of my CPU's and GPU's heat exchangers.

Edited by wee-eddie, 31 July 2023 - 03:17 AM.

Hi, Welcome to BC.

Please write properly in sentence form using periods and colons.  Your spacing on my 32 in TV takes a large amount of room, it as well makes it difficult to read.  As well others use different font sizes so this is the place to be clear and concise put your spacing in as what you have done takes any of that away. Thanks.

Your Dump files are from 13 -19 days ago.  Any thing relevant ???

As well please use the Sysnative App would be best for info and found in the BSOD Blue Screen Posting instructions.

Are you using your Motherboard Drivers and Chipset ??  As well Updated to the Current BIOS ??? https://www.msi.com/Motherboard/MPG-X670E-CARBON-WIFI/support

Please Post a "link" of Speccy Report.
Please install Speccy Free : https://m.majorgeeks.com/files/details/speccy.html
Use Custom Install
  At the Top Left Corner of Speccy --> Click File and then Click Publish Snapshot Report, a window will popup and Click YES. --> Another popup will appear and then Click "Copy To Clipboard" then Paste that "link" to your next reply in your thread.

Download Minitoolbox from the below link :
http://www.bleepingcomputer.com/download/minitoolbox/
  Run the tool and only select the following tick boxes.
    -List last 10 Event viewer errors
    -List installed programs
    -List devices
    -List users, partition and memory size
Now click "Go" and Copy/Paste and post the output text in your next reply

EDIT : for grammar and spelling, add MTB request.

Edited by Pkshadow, 31 July 2023 - 04:00 AM.

Thank you for your answers. 

Sorry for my original message, I wrote it on my phone.

This is the time of year, summer, when dust build-up inside your PC can become critical.

 

Of course it may not be but a few moments and zero cost can save a load of worry.

 

Take it outdoors > remove one side > If it is dusty inside, no one will thank you for spreading it around the room > Borrow a hairdryer > Give the insides a good blowout > I use a 25mm pure bristle paint (nylon/plastic bristles may contain static) brush to gently dislodge any dust between the fins of my CPU's and GPU's heat exchangers.

As mentioned, my loop is quite new, it has little to no dust build-up at the moment.

Hi, Welcome to BC.

 

Please write properly in sentence form using periods and colons.  Your spacing on my 32 in TV takes a large amount of room, it as well makes it difficult to read.  As well others use different font sizes so this is the place to be clear and concise put your spacing in as what you have done takes any of that away. Thanks.

 

Your Dump files are from 13 -19 days ago.  Any thing relevant ???

 

As well please use the Sysnative App would be best for info and found in the BSOD Blue Screen Posting instructions.

 

Are you using your Motherboard Drivers and Chipset ??  As well Updated to the Current BIOS ??? https://www.msi.com/Motherboard/MPG-X670E-CARBON-WIFI/support

 

Please Post a "link" of Speccy Report.
Please install Speccy Free : https://m.majorgeeks.com/files/details/speccy.html
Use Custom Install
  At the Top Left Corner of Speccy --> Click File and then Click Publish Snapshot Report, a window will popup and Click YES. --> Another popup will appear and then Click "Copy To Clipboard" then Paste that "link" to your next reply in your thread.

 

Download Minitoolbox from the below link :
http://www.bleepingcomputer.com/download/minitoolbox/
  Run the tool and only select the following tick boxes.
    -List last 10 Event viewer errors
    -List installed programs
    -List devices
    -List users, partition and memory size
Now click "Go" and Copy/Paste and post the output text in your next reply

 

EDIT : for grammar and spelling, add MTB request.

Concerning the dump files, they unfortunately are not created every time the issue happened. Those are some of the ones that were created when it the issue happened.

I have attached the sysnative zip file to this reply.

For the motherboard and BIOS, they are both up to date with the latest drivers.

Here is the link for the speccy report: http://speccy.piriform.com/results/LzFR0USlCXq1odbHIKD2fgW

(I did a formatting and reinstall of windows recently which may explain if certain things are not up to date).

I attached the MTB txt file to the reply as it was quite long to paste.

Thank you for your time!

The four dumps very strongly suggest that RAM may be the problem here. You've been getting 0xC0000005 exception codes (invalid memory reference), stack pointer errors, corrupted list pointer, and a critical process died - the common denominator there is RAM.

I would suggest you download Memtest86 (free), use the imageUSB.exe tool extracted from the download to make a bootable USB drive (1GB is plenty big enough) containing Memtest86, then boot that USB drive. Memtest86 will start running as soon as it boots. If no errors are found aftyer the four iterations of the 13 different tests that the free version does, please restart Memtest86 and do another four iterations.

Edited by ubuysa, 31 July 2023 - 06:46 AM.

The four dumps very strongly suggest that RAM may be the problem here. You've been getting 0xC0000005 exception codes (invalid memory reference), stack pointer errors, corrupted list pointer, and a critical process died - the common denominator there is RAM.
 
I would suggest you download Memtest86 (free), use the imageUSB.exe tool extracted from the download to make a bootable USB drive (1GB is plenty big enough) containing Memtest86, then boot that USB drive. Memtest86 will start running as soon as it boots. If no errors are found aftyer the four iterations of the 13 different tests that the free version does, please restart Memtest86 and do another four iterations.

Edited by AngryDoc, 31 July 2023 - 12:29 PM.

Hello,

I can confirm that even with the new kit, the problem is still present.

If Memtest is reporting errors on new RAM as well, then it's likely to be the motherboard I would say.

I did memtest with the new RAM, no errors, it passed.