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Apple Support Communities (ASC) forums - access.


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#1 Brawdy14

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Posted 16 February 2024 - 06:58 AM

Hello

A good real-life friend of mine has been banned from the ASC forums. At least that is what is shown on his screen when he tries to sign in using his Apple ID.
However, if he makes up another Apple ID using false information, he CAN then sign in to the the ASC forums.
What mechanism does Apple employ to stop people posting with their true Apple ID?
Has anyone any idea?

Thanks for any help or advice.


Edited by Brawdy14, 16 February 2024 - 04:49 PM.


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#2 Asinrute

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Posted 17 February 2024 - 05:08 AM

Something similar happened to me, I have no idea why I was banned as I had done nothing untoward. It proved impossible to contact Apple Support Community, so I contacted Apple Support, they told me the easiest option was to set up another Apple ID and use that for ASC and that a lot of people have more than one ID and use them for different things. So re your post I would suggest that Apple are quite happy for you to have more than one ID.



#3 Brawdy14

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Posted 17 February 2024 - 05:22 AM

Something similar happened to me, I have no idea why I was banned as I had done nothing untoward. It proved impossible to contact Apple Support Community, so I contacted Apple Support, they told me the easiest option was to set up another Apple ID and use that for ASC and that a lot of people have more than one ID and use them for different things. So re your post I would suggest that Apple are quite happy for you to have more than one ID.

Thank you so much for your comment, 'Asinrute'. I am aware of many folk who use false Apple IDs to post on the Apple forums. To me that smacks of very poor security.

At first I thought that Apple may simply use Cookies to identify 'Banned' people from using the ASC forums, but experimentation from different computers and using VPNs indicates that isn't how it's done.

So, I'm asking here on this completely independent platform to see if any of the clever folk here can provide some insight into how it is done.
 



#4 Brawdy14

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Posted 17 February 2024 - 05:37 AM

Screenshot-2022-09-28-at-13-59-41.png



#5 Asinrute

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Posted 17 February 2024 - 05:48 AM

It’s not a false ID, it’s an alternative ID,  and is used by many people, think of it like an email address just because you have more than one email address doesn’t make the others false. 



#6 Brawdy14

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Posted 17 February 2024 - 06:07 AM

It’s not a false ID, it’s an alternative ID,  and is used by many people, think of it like an email address just because you have more than one email address doesn’t make the others false. 

I disagree with that premise. Are you aware of ANY other website where your 'official' AppleID will not 'work'?   The ASC forums site appears to be a special case scenario.
 

There's no mention of one being able to create multiple ID's here on Apple's own site:-  https://support.apple.com/en-gb/111001

Why, indeed, is there even an option to sign in with an alternative Apple ID, as indicated here:- Screenshot-2024-02-17-at-15-37-38.jpgEdit? Image added.

 


Edited by Brawdy14, 17 February 2024 - 12:20 PM.


#7 Asinrute

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Posted 17 February 2024 - 02:11 PM

There you go, even Apple allows for you having more than one ID. Enough said



#8 Brawdy14

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Posted 17 February 2024 - 02:35 PM

There you go, even Apple allows for you having more than one ID. Enough said

I take it you see a similar sign-in screen! Is that correct?

So, why is that “different” Apple ID EVER going to be necessary for non-banned, genuine, Apple computer users?

That brings me back to my initial question.  How do the Apple ASC forum moderators KNOW that you have been banned? There has to be a mechanism of some sort!



#9 Asinrute

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Posted 17 February 2024 - 03:06 PM

Apple told me that some people like to have one ID for use on their computer, App Store etc, and a different ID for other things signing into accounts, ASC etc. I’m just going by what Apple told me, it’s no big deal. I won’t ever go to ASC again, it’s just an old boys club. Tell me Brawdy14 have you, hand on your heart, never had more than one Apple ID?


Edited by Asinrute, 17 February 2024 - 03:38 PM.


#10 Asinrute

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Posted 18 February 2024 - 01:54 PM

Seems that question was hard to answer

#11 Brawdy14

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Posted 18 February 2024 - 02:23 PM

Seems that question was hard to answer

The answer to your question is right here:-
https://appleid.apple.com/faq

Screenshot-2024-02-18-at-19-21-13.png



#12 MoxieMomma

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Posted 21 February 2024 - 01:27 PM

Do you agree with the answer provided here?
 
https://discussions.apple.com/thread/252706656?page=2&sortBy=best



https://www.bleepingcomputer.com/forums/t/794773/do-you-agree/#entry5617163

#13 Brawdy14

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Posted 21 February 2024 - 02:29 PM

​

 

 

Thank you, 'MoxieMomma' - I was already aware, but appreciate your helpful post.

Do you agree with the advice given here?  https://discussions.apple.com/thread/252706656?page=2&sortBy=best
 

Some folk reading here must surely be involved with Apple!!!



#14 cryptodan

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Posted 21 February 2024 - 03:07 PM

I agree with their advice. In many sectors there are the following

Unofficial and Community Support Services like BC and others.

Official Support services handled by the company themselves via Ticketing systems and trackers like that.

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#15 Brawdy14

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Posted 21 February 2024 - 05:16 PM

"How do the Apple ASC forum moderators KNOW that you have been banned? There has to be a mechanism of some sort!"

 

WHAT is the mechanism?






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