@Mike_Walsh What you said about the "techie stuff" that kind of irks me because i spent 19+ years learning what i know. and then someone comes along and does pretty much the same thing we all have done for years. to me that's a problem because if somehow it Breaks, based on what the OP had said it sounds like they'd leave one to deal with it on their own.
Hm! And I have, I reckon, been gradually picking stuff like this up for, I would guess, probably nearer 35 years. The difference being, it would appear, that for me it's always been more of a hobby.....whereas for yourself, it sounds like you actually make your living from this stuff.
Hence, you've probably had more incentive than me to actually need to learn the correct and proper 'accepted' procedures. For me, its always been a case of 'near enough is good enough'. If it works....that'll do. Even when it's very often not technically correct. I've always been a bit of a bodger, me.....I would never have been able to make a career out of computer-related stuff. Haven't got the inclination, for one thing.....nor the patience to follow procedures through from start to finish..!
(Honestly, how bad is that??)
I agree, the customer support side of all this does sound a liitle bit 'iffy', to say the least...
Mike.
Edited by Mike_Walsh, 10 November 2016 - 05:51 PM.