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CyberPower UPS Battery+Surge Outlets Suddenly Not Working?


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#16 paulyjustin

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Posted 30 December 2022 - 12:27 AM

You post was about getting new ups batteries right?  The thing is do you or others know for sure if the reason why the 6 battery+surge outlets don't work on the UPS is because of the battery?  I don't want to get a new battery... i actually have to buy 2 of them as this ups requires 2 ups batteries... and then if it doesn't work, then that wouldn't be good.

 

 

I am curious if anyone know about the wiring fault red thing.  I am not sure if it was lighted up like that before the 6 battery+surge outlets stopped working.

 

 

So the home depot thing you buy that.  The thing is im in an old building and im positive all buildings where im located have bad wiring.  If you contact an electrician, they would have to do it for your entire building right?  Thus they can't just do it for your apartment?  Im not in the us right now.



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#17 cryptodan

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Posted 30 December 2022 - 12:45 AM

The batteries likely bring dead is likely why you can't use the other outlets.

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#18 MoxieMomma

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Posted 30 December 2022 - 12:57 AM

The significance of the wiring fault indicator (and the answers to your many, many other questions) have been repeatedly answered both in this thread *and* in your cross-posted threads at tenforums.com and elevenforum.com.
https://www.elevenforum.com/t/cyberpower-ups-battery-surge-outlets-suddenly-not-working.11492/
https://www.tenforums.com/general-support/201089-cyberpower-ups-battery-surge-outlets-suddenly-not-working.html

Another source to answer your questions is the product user guide manual:https://dl4jz3rbrsfum.cloudfront.net/documents/CyberPower_UM_CP1500AVRLCD.pdf
It clearly explains what the wiring fault indicator means and how to deal with it, as many other forum helpers here and elsewhere have also repeatedly explained.

Related issues: the likely dead batteries that need replacement, a possibly defective device, and what appears to be a misunderstanding about what a UPS is and how to properly use it.
These, too, have been addressed here and at the other forums.

It's hard to help someone who asks the same questions over and over, especially when the situation is confused and complicated by multiple cross-posts at other support forums. "Too many cooks...."

I hope you solve your issues.
Good luck!

#19 paulyjustin

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Posted 30 December 2022 - 01:07 AM

How would I confirm the ups battery is dead?  Do I unplug the UPS while using it to see what happens?  Last time the battery timer in seconds would go down very fast.  So now it might just go off instantly?

 

 

Also I have the UPS on the floor and the back of the UPS facing me as I have it under my folding table.  So if I turn the UPS around, is it possible it isn't even on and there is no power at all because of the battery?

 

 

But is there any issue still using it as is but just using it for the 6 surge outlets?  Before the 6 battery+surge outlets stopped working, someone had told me even though my ups battery is worn out because unplugging it from the wall outlet has the minutes go down really fast, that person said you could still use it as a surge protector without any issue.  It just wouldn't have any battery backup though.  But now the situation is difference since the battery is dead?  But can you still use it like a surge protector now?  Or do you have to replace the battery and what about the wiring fault?  Again the thing is I have no idea if that wiring fault indication had a red light back then even.  If it was, I might not even had noticed it until recently.  I mean I know there was that red button in the back of the UPS but just never recall it being light up like it is now etc.



#20 wee-eddie

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Posted 30 December 2022 - 02:50 AM

After you unplug the UPS, that speed at which the battery runs dry depends on two things.

 

1. Which we have been discussing - The state of the battery

 

and 

 

2. What pieces of equipment running off it.



#21 Shplad

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Posted 30 December 2022 - 10:06 AM

How would I confirm the ups battery is dead?  Do I unplug the UPS while using it to see what happens?  Last time the battery timer in seconds would go down very fast.  So now it might just go off instantly?

 

 

Also I have the UPS on the floor and the back of the UPS facing me as I have it under my folding table.  So if I turn the UPS around, is it possible it isn't even on and there is no power at all because of the battery?

 

 

But is there any issue still using it as is but just using it for the 6 surge outlets?  Before the 6 battery+surge outlets stopped working, someone had told me even though my ups battery is worn out because unplugging it from the wall outlet has the minutes go down really fast, that person said you could still use it as a surge protector without any issue.  It just wouldn't have any battery backup though.  But now the situation is difference since the battery is dead?  But can you still use it like a surge protector now?  Or do you have to replace the battery and what about the wiring fault?  Again the thing is I have no idea if that wiring fault indication had a red light back then even.  If it was, I might not even had noticed it until recently.  I mean I know there was that red button in the back of the UPS but just never recall it being light up like it is now etc.

The best way to test a battery is with a multimeter. I recommend everyone who has to play with electronics, or even who is unsure about their building wiring get one. A cheap one can be had for $20.00 or so. If you do get one, make sure you understand how to use it, esp if you test any AC voltage sources, such as electrical outlets.

 

Each battery can be removed and tested separately. Generally, UPS batteries are 12V and so each battery should measure at least that using the DC Volts setting. Make sure never to touch the battery terminals with bare hands as those are high current batteries and you could get a shock.

 

Alternatively, you can call a shop that sells UPS batteries, and ask them if they could test your batteries and/or install new batteries and do a test. Tell them you don't want to have to pay for them unless the UPS works. Most shops I've dealt with are quite reasonable that way.

 

Again, surge protection is not going to work properly without a grounded outlet. Is it even legal in your state to have ungrounded outlets? They are, of course, a serious safety (electrocution) risk.


Edited by Shplad, 30 December 2022 - 10:16 AM.

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#22 cryptodan

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Posted 30 December 2022 - 11:00 AM

From the manual

Wiring Fault Indicator

11. Wiring Fault Indicator (red)
This LED indicator will illuminate to warn the
user that a wiring problem exists, such as bad
ground, missing ground or reversed wiring. If this is illuminated, disconnect all electrical equipment from the outlet and have an
electrician verify the outlet is properly wired.
Yhe UPS will not provide surge protection
without being plugged into a grounded and
properly wired wall outlet.

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#23 Shplad

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Posted 30 December 2022 - 11:03 AM

That sounds about right. A reverse wired outlet is quite easy/simple to fix. So it would be a bonus if that were the problem.


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#24 paulyjustin

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Posted 22 June 2024 - 08:07 PM

The thing is i know this UPS needs battery replacement and it seems I have to buy 2 batteries correct for this?  I read reviews people said you need 2 batteries for it.  This is the correct battery for it but i need 2 right?  

 

https://www.amazon.com.mx/CyberPower-RB1290-Cartucho-remplazo-batería/dp/B009ACPC7K/ref=sr_1_1?__mk_es_MX=ÅMÅŽÕÑ&crid=1WQT9V19HKZRE&dib=eyJ2IjoiMSJ9.ytKrLPHxGc5_gKJpnrBDy7eNeluyL89MciwPSMlXAAbG5eIAS_K9zeBNsobw3QWUW1w_s5FB8mC9ewz-oQadt0FopDrQWzTKJ9hoEN-YYbs7ivQxQNuAxsMqwf-ZqTfiJf-Ml9-ZpgL8jVprKm0iIb3rltMby_FaT-gVNDwY6jN_ZbmkXD0psotzKo34vus9B48OBhWzJzInePMumiRAXRZJ1JwJOXyt0xnyqXEOextkR1fdlpad9Oh9OccvCnw6tY9Ntd7T62X2JF6Kvo_ATX7b-n-I6dIgnyM3ko9_lpk.K9a81H10cLwUJBPBcODHKznLFAj9gFS2x3Id3u1puiw&dib_tag=se&keywords=cyberpower+ups+battery&qid=1718951695&sprefix=cyberpower+ups+battery%2Caps%2C108&sr=8-1&ufe=app_do%3Aamzn1.fos.242f5c11-6cfd-40d6-91f6-be3d1974080c

 

 

This seems ridiculous because buying 2 of these cost like 60-80% of buying a completely new same UPS. 

 

 

 

However, if you buy it off the US website, it's less than half the price here.

 

 

https://www.amazon.com/CyberPower-RB1290-Replacement-Maintenance-Free-Installable/dp/B009ACPC7K/ref=sr_1_3?crid=1Z587FLEQD7CJ&dib=eyJ2IjoiMSJ9.3chIc_BM_bSS0pRlX2tp0ymxchsD9icBTTNMiuoBOK6EJDPDE8-rQgjyH7HG6dl4dTPwPgVKDY-TTu2MAM6WgFIVH2-6FINb3scv150XezwAEZUkloROJDgroz7u8idIU5vIHvSovO3dncriH9o2SOab8YCumwdi-W1xvIhCzmV_7K04G3WsV4-TzLRmB8S6R_86X8r_OMSn1HCACwNDD8GUzA7rpHlvRDInXC5B-bQ.e1JMexEcr0ShLIJf5RzWpF9o8myPHPpQGCsMf7b47Rg&dib_tag=se&keywords=cyberpower%2Bups%2Bbattery&qid=1718951765&sprefix=cyberpower%2Bups%2Bbatter%2Caps%2C104&sr=8-3&th=1

 

 

But would this below work as well?  Seems to be the same specs as above but half the price?  

 

https://www.amazon.com/12V-Replacement-Battery-CyberPower-RB1290/dp/B01FK9B7UW/ref=sr_1_5?crid=1Z587FLEQD7CJ&dib=eyJ2IjoiMSJ9.3chIc_BM_bSS0pRlX2tp0ymxchsD9icBTTNMiuoBOK6EJDPDE8-rQgjyH7HG6dl4dTPwPgVKDY-TTu2MAM6WgFIVH2-6FINb3scv150XezwAEZUkloROJDgroz7u8idIU5vIHvSovO3dncriH9o2SOab8YCumwdi-W1xvIhCzmV_7K04G3WsV4-TzLRmB8S6R_86X8r_OMSn1HCACwNDD8GUzA7rpHlvRDInXC5B-bQ.e1JMexEcr0ShLIJf5RzWpF9o8myPHPpQGCsMf7b47Rg&dib_tag=se&keywords=cyberpower+ups+battery&qid=1718951765&sprefix=cyberpower+ups+batter%2Caps%2C104&sr=8-5

 

 

 

The thing is I have no clue about opening a UPS.  I am concerned I will make a mistake and break something.  But is this an easy process to replace the battery?  The other thing is, would there be any dangers if you do it wrong like you would cause the battery to release a chemical smell and it's dangerous if you don't do the procedure correct?  There is 1 or 2 computer shops where I'm located that most likely can replace the battery without an issue.  Should I first bring the UPS there just for them to examine that my UPS still works even though there is that red light Wiring Fault and this is just a battery issue?  If so, how much money should one pay for them to replace the UPS battery for you if you provide them with the batteries if you buy it yourself?

 

 

Does it make sense to just buy a new UPS then based on this?  If replacing the UPS batteries which requires buying 2 batteries cost half the price of a new UPS, then it's worth it but once it gets to around 60-80% of a new UPS, it might be better buying a new UPS?  The issue is UPS is very expensive if I buy it where I'm located though and electronics in general.

 
 
 
 
 
 


#25 MoxieMomma

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Posted 22 June 2024 - 08:18 PM

18 months later & you still haven't replaced the battery???

Anyway, asked & answered here:

https://linustechtips.com/topic/1574315-replacing-cyberpower-ups-battery-questions/

And here:

https://www.tenforums.com/general-support/201089-cyberpower-ups-battery-surge-outlets-suddenly-not-working.html

https://www.elevenforum.com/t/cyberpower-ups-battery-surge-outlets-suddenly-not-working.11492/

https://linustechtips.com/topic/1476421-cyberpower-ups-batterysurge-outlets-suddenly-not-working/

Edited by MoxieMomma, 22 June 2024 - 08:22 PM.


#26 cryptodan

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Posted 23 June 2024 - 02:57 PM

I've even showed the manual on how to open it up.

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#27 paulyjustin

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Posted 23 June 2024 - 03:14 PM

No I didn't replace the battery.  I just used like a surge protector the entire time.

 

 

Well for someone like me that isn't tech savy and probably can't do this, you still think it's a good idea for me to attempt to do this?  Read a comment that someone said it takes them 15 minutes to do this?  But if you do it wrong, you could cause a big issue?



#28 cryptodan

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Posted 23 June 2024 - 03:16 PM

I posted the manual. It requires no techie skills

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#29 paulyjustin

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Posted 23 June 2024 - 05:08 PM

Someone commented if you do it wrong, there could be a boom or acid leaking and things like that though.  So would you suggest having a computer store do it?  Would it best for them to examine the ups first just to make sure there are no issues with it before buying replacement batteries?



#30 Shplad

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Posted 23 June 2024 - 05:13 PM

This is insecurity talking, not facts. Three technicians with probably 40 years of combined experience have given you the facts.

 

Do you really think the vendor would allow acid to leak out of a battery that's labelled as consumer replaceable?


Edited by Shplad, 23 June 2024 - 05:27 PM.

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