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Speakers donīt sound after upgrading to windows 10
Started by
Picaro
, May 20 2024 07:52 AM
37 replies to this topic
#16
JohnC_21
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#17
cryptodan
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Posted 22 May 2024 - 10:03 AM
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#18
Picaro
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Posted 22 May 2024 - 12:05 PM
Did you get it ?
I only know that I know nothing.
#19
JohnC_21
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Posted 22 May 2024 - 12:27 PM
Right Click the speakers entry. Select Properties. Under the Details tab click the dropdown box and select Hardware IDs. Copy and paste the first line into your post.
Do the same thing for the input line.
#20
Picaro
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Posted 22 May 2024 - 12:42 PM
hi there
it´s the same line to both: ( speakers and input line)
MMDEVAPI\AudioEndpoints
I only know that I know nothing.
#21
JohnC_21
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Posted 22 May 2024 - 12:48 PM
That doesn't look normal. I was looking for a Hardware and Vendor ID.
https://windowsreport.com/device-manager-vendor-id/
#22
Picaro
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Posted 22 May 2024 - 01:39 PM
I know you don´t trust me so I place the pic
I only know that I know nothing.
#23
JohnC_21
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Posted 22 May 2024 - 01:44 PM
I trust you. I just was expecting a vendor and device ID as shown in the link. I think this is why you are not getting any sound. What is the make and model of the computer or if a custom build the make and model of the motherboard.
Edit: Another thing that is strange. Your Sound Category says "Audio Inputs and outputs" but normally it would be Sound, video and game controllers.
Edited by JohnC_21, 22 May 2024 - 01:54 PM.
#24
Picaro
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Posted 22 May 2024 - 01:51 PM
If I do the same operation for sound and video drivers I get this
I only know that I know nothing.
#25
Picaro
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Posted 22 May 2024 - 01:55 PM
The PC is an HP Z200 workstation, with Intel Xeon inside.
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#26
JohnC_21
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Posted 22 May 2024 - 02:08 PM
That is a Realtek chipset. Your support page only shows drivers for up to Windows 7.
https://support.hp.com/us-en/drivers/hp-z200-workstation/4100568
Go to the below link and download the Realtek HD audio driver for Windows 10 64bit. R2.83 258MB 2024/02/19. Create a Restore Point first before installing the driver.
https://www.realtek.com/Download/List?cate_id=593&menu_id=298
Reboot. If you still have no sound then I am out of ideas, sorry.
Edit: I forgot to mention one thing. After the reboot and if you still have no sound open control panel. Select Large Icons in the dropdown box. You should see an icon for Realtek. Changing some setting in the Realtek HD manager may get you sound.
Edited by JohnC_21, 22 May 2024 - 02:13 PM.
#27
Picaro
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Posted 22 May 2024 - 02:24 PM
Thanks so much Mr. John
I will download the file and I will create the restore point, just give me a little time.
I will tell you how things turned out tomorrow.
Thanks in advance.
Best Regards
I only know that I know nothing.
#28
Picaro
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#29
Picaro
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#30
Picaro
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Posted 23 May 2024 - 10:35 AM
Hello sorry for the double post, I don´t know how eliminate one.
I installed the driver file, but still I have no sound.
I don´t see the realtek icon in control panel.
Thanks again for your time and support.
Best regards.
I only know that I know nothing.
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