Computer is very slow';

Here is the chkdsk log. I believe it is the only thing you were still waiting for?

Thank you

 

Can you update me on the current computer behavior?

There doesn’t seem to be much change. Booting up is still very slow but to be truthful haven’t had a lot of use of it today. By the time Chkdsk finished running and then we were out for a bit today have not used it a lot but plan to be home tomorrow so should be using it more tomorrow. 
 

Did none of the scans show anything that would account for the slowness? Is there a possibility of malware that hasn’t been detected?

 

thank you

Edited by Lucy777, 01 June 2024 - 07:30 PM.

There is no evidence malware is at the root of your issues. Chkdsk repaired some issues but I don't think it is going to help us much.

I would like to run some maintenance commands then test a different Windows environment. Please do these things for me.

===================================================

Farbar Recovery Scan Tool Fix

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• Right click on the FRST64 icon and select Run as administrator
• Highlight the below information then hit the Ctrl + C keys at the same time and the text will be copied
• There is no need to paste the information anywhere, FRST64 will do it for you

Start::
SystemRestore: On
CreateRestorePoint:
CloseProcesses:
cmd: netsh winsock reset catalog
cmd: netsh int ip reset resetlog.txt
Reg: reg export HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\SharedAccess\Defaults\FirewallPolicy\FirewallRules C:\Firewall.reg
C:\Firewall.reg
cmd: netsh advfirewall reset
cmd: netsh advfirewall set allprofiles state ON
cmd: bitsadmin /reset /allusers
cmd: ipconfig /flushdns
cmd: "%windir%\System32\lodctr.exe" /R 
cmd: "%windir%\SysWoW64\lodctr.exe" /R 
cmd: "C:\Windows\SysWoW64\lodctr.exe" /R 
cmd: "C:\Windows\System32\lodctr.exe" /R 
cmd: powercfg -a
Emptytemp:
End::

• Click Fix
• When completed the tool will create a log on the desktop called Fixlog.txt. Please copy and paste the contents of the file in your reply.
• Note: This step resets your Firewall settings and you may be asked later to grant permission for legitimate programs to pass through the Firewall. If you recognize the program agree to the request.
• Note: The Emptytemp: command will remove cookies and may result in some websites (like banking) indicating they do not recognize your computer. It may be necessary to receive and apply a verification code.

===================================================

Clean Boot

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• Press the Windows Key + R at the same time.
• Type msconfig and press Enter
• If you are prompted for an administrator password or for a confirmation, type the password, or provide confirmation
• Click on the Startup tab
• Click Open Task Manager
• Note down each entry listed as Enabled then right click on the item and select Disable (you will need this list during subsequent steps)
• Close the Task Manager windows and you should be back at the System Configuration window
• Click the Services tab
• Click to select the Hide All Microsoft Services check box
• Click Disable All, and then click OK
• Click Apply, then OK
• When you are prompted, click Restart and boot into Normal Mode
• Check your computer performance

===================================================

Things I would like to see in your next reply. Please be sure to copy and paste any requested log information unless you are asked to attach it.

• Fixlog
• Clean boot results?

Edited by Oh My!, 02 June 2024 - 08:34 AM.

Sorry for the delay in responding, it’s been a busy couple of days. Below is the Fixlog. I did the procedure to do a clean boot and it did seem to boot up faster. I really didn’t have much of a chance to do much experimenting today but from the little I did it did seem like it was running faster. I can’t say it is as fast as it used to be but again didn’t get enough time to really be able to tell.

Thank you.

Fix result of Farbar Recovery Scan Tool (x64) Version: 01.06.2024

Edited by Lucy777, 03 June 2024 - 08:57 PM.

Thank you for the report.

The difference in performance between normal boot and Clean Boot indicates the issue may be related to non-Miicrosoft software. We need to work through troubleshooting steps to try to identify the culprit(s).

Please do this

===================================================

Troubleshooting in Clean Boot Environment

--------------------

• If your computer is still in a Clean Boot state skip down to and start with "Enable half of the entries leaving the other half unchecked"
• Press the Windows Key + R at the same time
• Type msconfig and press Enter
• If you are prompted for an administrator password or for a confirmation, type the password, or provide confirmation
• If Safe Boot is checked under the Boot tab, uncheck it
• Click the Services tab
• Check Hide All Microsoft Services
• Click Disable All and you should be presented with a window where all items are unchecked
• Enable half of the entries leaving the other half unchecked
• Click Apply, OK, then confirm the restarting of your computer
• If your symptoms reappear, repeat the msconfig step to get back to the half checked screen, uncheck an item, reboot your computer and see if your symptoms disappear. Repeat the process as necessary
• If your symptoms do not appear, repeat the msconfig step to get back to the half checked screen, check an additional item, reboot your computer and see if your symptoms reappear. Repeat the process as necessary
• If your symptoms still do not reappear click the Startup tab then Task Manager. Using the Startup tab list of previously enabled items you disabled, Enable one at a time, reboot your computer and check the performance
• Note: It is possible the unchecking and rechecking of items resolves the underlying issue without a particular item being identified as the culprit
• List the program(s) causing your difficulties in your reply

===================================================

Things I would like to see in your next reply. Please be sure to copy and paste any requested log information unless you are asked to attach it.

• Rsults

I was out most of the day yesterday thus the slow reply. With everything disabled the startup was definitely faster. Enabling the services maybe slowed it down by 10-15 seconds but really immaterial. There was numerous items in the startup but enabled all the ones that were enabled before and that extended the boot up by about 45 seconds but still much better then before. Having been in and out so much over the last few days I haven’t had an opportunity to use it enough to see if the overall performance has improved but boot up is definitely faster. I could disable the startup entries and re-enable them one at a time but don’t know it would be worth it for not much more improvement. If there is items in that startup list that I don’t really want should I just disable them in there or is there a better place to remove it?

I attached a notification I received when I had booted with everything re-enabled and not sure if it is a concern or not so would appreciate knowing if the program that tried to make changes is a legitimate program and whether it should be allowed to make changes? (GenieTimeLineAgent.exe)

I also have another issue but I’m not sure if it is within your area of expertise. This computer originally came with Windows 8 and when Microsoft had the free upgrade to Windows 10 there was some kind of issue with the installation, anyway when I boot it comes to a menu and asks if I want to boot from Windows 8 or Windows 10. If I select Windows 10 it boots fine but if I select Windows 8 I get a recovery screen which I took a picture of and attached it also. I don’t think it is causing any issues performance wise but would prefer getting rid of any remnants there may be of Windows 8 so it no longer always comes up to the menu to give a choice between Windows 8 and Windows 10.

 

Thanks again

Thank you for the detailed reply.
 

• Note: It is possible the unchecking and rechecking of items resolves the underlying issue without a particular item being identified as the culprit

Regarding the faster performance, I included the above line in my Clean Boot Troubleshooting steps since what you are describing sometimes happens. Still, we need to monitor things.

I don't think you need GenieTimelineService but before removing it I need to first check your current setup. What are the model numbers of your modem and wireless router or modem/router combination unit?

You should Disable things from the Startup Tab. It is easiest to Enable/Disable items from there.

Regarding Windows 8, I need to gather some information.

Please do this.

===================================================

ListParts by Farbar for 64 bit Systems

--------------------

• Download ListParts.exe (for 64 bit systems) and save it to your desktop
• Right click on the icon and select Run as administrator
• Place a check mark in List BCD
• Select Scan
• Select OK and wait for a Result - Notepad document to open on your desktop
• Copy and paste the contents in your reply

===================================================

Things I would like to see in your next reply. Please be sure to copy and paste any requested log information unless you are asked to attach it.

• Model number(s)
• Result.txt

If the Genie program isn’t a harm then we can just leave it. I just wasn’t sure if it was an unwanted program. I hate to keep adding things on but there is one other issue I would like to mention or resolve. I use Windows Live Mail 2012 and it used to be if I held the Ctrl key and turned the scroll wheel on my mouse it would increase or decrease the size of the text in a message however it no longer functions that way. I looked for a setting to enable or disable this feature but could not find one so if you know how to reactivate that feature I would love to have that functionality back.

 

here is the log you requested.

 

thank you

ListParts by Farbar Version: 31-07-2014

We will return to the Live Mail issue but let's work through this first.

The GenieTimelineService/Netgear software appears to be quite old. We should remove it unless it is applicable to your current network setup. The model numbers for the modem/router will help me determine that.

Regarding Window 8, please do this.

===================================================

Removing Windows 8 Dual Boot Option

--------------------

• Click Start, type msconfig, then select Run as administrator
• Click on the Boot tab
• Left click on Windows 8 to highlight the entry
• Click Delete
• Click OK
• Click Restart
• Confirm the option to select Windows 8 no longer appears and you boot directly into Windows 10

===================================================

Things I would like to see in your next reply.

• Which modem and router do you have
• Is Windows 8 now gone?

it booted without asking to select the OS and the boot was quicker than before the change.

 

My modem is supplied by the cable company and there is no brand name on it. If I access the app where I can change settings etc it shows it as a Technicolor X87.

 

My router is a TP-Link Archer AXE75 AXE5400 TriBand.

 

I hate to keep adding in more stuff but when I went to shut down I got a message that several apps needed to be closed so I cancelled and closed everything that was open and went to shutdown again and received the message shown in the attachment in spite of me having closed everything. I find that with Microsoft this is not an unusual message. When I see a message like this, where a name is not provided, I often get concerned that perhaps something is running in the background that could be malware or another app that could be dangerous. If it showed the name it would be helpful but when my computer has been running slow and then you get a message like this it is really irritating I’ll often get notifications that a program is trying to make changes but again no mention of the program. If I knew what the program was then I would know in most cases whether it was concerning so don’t understand why Microsoft doesn’t show the program name. I occasionally get a message that a program has been blocked from running because it could be dangerous or something similar but it seldom if ever tells you the what program it was so have no idea if it is malware or a virus.

 

Is this the first time you received the App notification?

Please do this.

===================================================

Uninstalling Programs Using Revo Uninstaller Free Portable

--------------------

• Download Revo Uninstaller Free Portable and save it to your Desktop
• Right click on the folder and select Extract All..., then click Extract
• Double click on the RevoUninstaller-Portable folder
• Right click on RevoUPort and select Run as administrator
• Click OK on the License Agreement
• From the list of programs double click on the listed program(s), or anything similar, to remove it (if it exists)

NETGEAR Genie

• If the program's uninstaller appears work through the steps to remove the program(s)
• Be sure the Advanced option is selected then click Scan
• For each window that may appear identifying leftover items click Select All, Delete, then confirm the deletion
• Once done click Finish
• Reboot your computer

===================================================

Event Viewer Application Critical/Warning Information

--------------------

• Press Windows Key + R at the same time
• Type eventvwr.msc and press Enter
• Click on the arrow to the left of Windows Logs to expand the category
• Left click on Application
• On the right hand side of the screen click Filter Current Log...
• Select Critical and Warning, then click OK
• Select Save Filtered Log File As...
• Under File Name: please type Application then save it to your desktop
• Zip the file and upload it here

===================================================

Things I would like to see in your next reply. Please be sure to copy and paste any requested log information unless you are asked to attach it.

• Netgear uninstalled?
• Uploaded zipped file

As far as the app notification it doesn’t happen every time I shut down but from time to time I get this or a similar notification but with no name so is frustrating as i don’t know what the application is.

 

Netgear Genie seems to have uninstalled correctly,

 

I uploaded the zipped file at the link provided.

Thank you

Edited by Lucy777, 07 June 2024 - 01:13 PM.

Thank you for the report.

Please do this.

===================================================

Western Digital Data LifeGuard Diagnostic Dashboard

--------------------

• Download Western Digital Dashboard and save it to your Desktop
• Right click on DashboardSetup.exe and select Run as administrator
• Select Install
• Select Finish to launch the dashboard
• Select Generate Report File and save the report onto your Desktop
• Once completed attach the Dashboard_Report.zip file to your reply

===================================================

Things I would like to see in your next reply. Please be sure to copy and paste any requested log information unless you are asked to attach it.

• Dashboard report

There were no devices found. I have a WD NAS and 2 WD USB external drives connected to the NAS but no local WD drives.

 

Here is a screen capture.

 

was there something specific you were looking for with the WD Dashboard?